Chief Delivery & Services Leader

Boustead; Jakarta Pusat; On-site; IDR 900,000,000 - 1,200,000,000; Full time

Job summary

Esri Indonesia seeks a Head of Delivery to lead Professional Services and Managed Services in Indonesia. This senior role owns the services P&L, guides enterprise-scale delivery and builds high-performing teams while strengthening long-term customer relationships.

You will partner with Sales, Solution Engineering and Finance to shape offerings, governance and growth, ensuring delivery excellence and measurable customer outcomes.

Qualifications

• Experience leading Professional Services and Managed Services
• Strong P&L ownership and accountability
• Proven leadership of multidimensional teams
• Delivery governance, SLAs and risk management

Responsibilities

• Lead Professional Services and Managed Services with P&L accountability
• Drive revenue, profitability and utilisation targets
• Oversee enterprise technology implementations and managed services operations
• Establish governance across delivery performance and customer commitments
• Build and lead senior delivery teams including PMO and service delivery leads
• Align delivery with sales strategy and customer outcomes
• Foster executive relationships and customer success

Skills

P&L ownership

Delivery governance

Leadership

Enterprise services

Education

Bachelor's degree in Engineering or related

Job description

Esri Indonesia seeks a Head of Delivery to lead Professional Services and Managed Services in Indonesia. This senior role owns the services P&L, guides enterprise-scale delivery and builds high-performing teams while strengthening long-term customer relationships.

You will partner with Sales, Solution Engineering and Finance to shape offerings, governance and growth, ensuring delivery excellence and measurable customer outcomes.