Senior Mining FMS Support Engineer 24/7 Ops

Hexagon Mining; Balikpapan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Hexagon Mining Balikpapan is seeking a Senior Operational Support Engineer to join our SMART Centre. You will support multiple APAC clients in operational support of the Mine Operate portfolio, ensuring 24/7 coverage and optimizing performance.

You will act as first contact for inquiries, translate data into insights, and monitor production metrics. The role requires mining experience, FMS systems knowledge, and strong English communication; 12-hour shift pattern applies.

Qualifications

• Bachelor’s degree in mining engineering or related field.
• 4+ years of experience in mining with FMS systems.
• Strong SQL/T-SQL troubleshooting and data analytics.
• Excellent communication skills in English.

Responsibilities

• Act as the first point of contact for client inquiries.
• Collaborate with clients to understand operational needs and provide solutions.
• Provide operational support for Hexagon Mining software usage and ensure efficient operation.
• Track and monitor production metrics, delivering KPI insights.

Skills

SQL Server (T-SQL)

Data analysis

Communication skills

Problem solving

English proficiency

Education

Bachelor’s degree in mining engineering or related field

Tools

HxGN MineOperate OP Pro

Job description

Hexagon Mining Balikpapan is seeking a Senior Operational Support Engineer to join our SMART Centre. You will support multiple APAC clients in operational support of the Mine Operate portfolio, ensuring 24/7 coverage and optimizing performance.

You will act as first contact for inquiries, translate data into insights, and monitor production metrics. The role requires mining experience, FMS systems knowledge, and strong English communication; 12-hour shift pattern applies.