Remote Monitoring Leader - Mining Operations & SLA Champion

Hexagon Mining; Balikpapan; Presencial; IDR 300.000.000 - 900.000.000; Jornada completa

Descripción de la vacante

Hexagon Mining in Balikpapan, Indonesia seeks a Remote Monitoring Manager to lead the Remote Monitoring Centre for safety-critical mining operations. You will oversee 24/7 live monitoring, incident validation and regional performance improvements.

Reporting to the General Manager Southeast Asia, you will drive SLA adherence, optimize workflows, and partner with customers on service inquiries while shaping regional strategy in a global measurement-technology leader.

Formación

• Experience in IT/IOT operations within live monitoring environments.
• Proven team leadership with coaching and development responsibilities.
• Ability to operate in a high-volume, production-like setting.
• Experience leading live monitoring and event validation metrics.
• Strong customer-focused, solution-oriented engagement.
• Understanding of service-based revenue models.
• Valid work rights in Indonesia.

Responsabilidades

• Maintain continuous awareness of regional monitoring activities, live operations, workload conditions and system performance.
• Own SLA performance across all monitored sites within the region.
• Coordinate workforce coverage for shift gaps, absenteeism and surges.
• Identify opportunities to enhance monitoring efficiency, validation accuracy and response effectiveness.
• Lead and develop a medium to large team of operators and team leads, including coaching and planning.

Conocimientos

IT/IOT operations

Team leadership

Live monitoring environment

Event validation metrics

Customer-centric engagement

Business acumen - service revenue

Indonesia work rights

Descripción del empleo

Hexagon Mining in Balikpapan, Indonesia seeks a Remote Monitoring Manager to lead the Remote Monitoring Centre for safety-critical mining operations. You will oversee 24/7 live monitoring, incident validation and regional performance improvements.

Reporting to the General Manager Southeast Asia, you will drive SLA adherence, optimize workflows, and partner with customers on service inquiries while shaping regional strategy in a global measurement-technology leader.