Remote Monitoring Lead 24/7 Mining Tech Ops

Hexagon Mining; Balikpapan; A distancia; IDR 480.000.000 - 720.000.000; Jornada completa

Descripción de la vacante

Hexagon Mining in Balikpapan, Indonesia is seeking a Remote Monitoring Manager to oversee the Remote Monitoring Centre operations on a full-time basis. Reporting to the General Manager Southeast Asia, you will lead a regional team responsible for performance, safety-critical monitoring, and customer-facing support.

You will be part of the Senior Leadership team in the Balikpapan Head Office, guiding service delivery, operational improvement, and strategic direction.

Formación

• Background in IT/IOT operations, ideally within mining or resources-based sector.
• Proven success in team leadership across coaching, developing and leading a team within an operational/KPI environment
• Ability to working in a high-volume environment with production or operational criticality understanding
• Ability to lead directives within live monitoring environment and event validation metrics
• Proven success in collaborating in a customer-centric, solution-focused engagement
• Business and commercial acumen, understanding service-based revenue streams
• Valid Australian working rights: Working rights for Indonesia

Responsabilidades

• Maintain continuous awareness of all regional monitoring activities, including live operations, workload conditions, and system performance
• Own SLA performance across all monitored sites within the region
• Coordinate workforce coverage for shift gaps, absenteeism, and operational surges
• Identify opportunities to enhance monitoring efficiency, validation accuracy, and response effectiveness
• Lead a medium to large team of operators/Team leads in day-to-day management, plus overall performance through coaching, development, workforce management/planning and leadership
• Lead and define functions strategic direction, business improvement and maturity of operational process and procedures

Conocimientos

IT/IOT operations

Team leadership

KPI monitoring

Live monitoring

Customer centric

Commercial acumen

Indonesia working rights

Descripción del empleo

Hexagon Mining in Balikpapan, Indonesia is seeking a Remote Monitoring Manager to oversee the Remote Monitoring Centre operations on a full-time basis. Reporting to the General Manager Southeast Asia, you will lead a regional team responsible for performance, safety-critical monitoring, and customer-facing support.

You will be part of the Senior Leadership team in the Balikpapan Head Office, guiding service delivery, operational improvement, and strategic direction.