Merchant Acquisition Lead — SEA Growth & Partnerships

Grab; Jakarta Pusat; On-site; IDR 500,000,000 - 1,200,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab in Jakarta, Indonesia, is seeking a strategic Merchant Acquisition Lead to steer the merchant onboarding and growth program. You will build and manage a high-performing team, identify high-potential partners, and negotiate beneficial agreements to expand Grab's regional footprint.

You will collaborate with Product, Operations, and Finance to optimize onboarding, measure CAC and merchant lifetime value, and drive data-informed decisions that support Grab's ambitious growth goals.

Qualifications

• Minimum 6+ years in merchant acquisition or sales leadership.
• Proven track record onboarding B2B merchants.
• Experience leading acquisition teams.
• Strong negotiation and relationship-building skills.
• Data-driven mindset with ability to use CRM and BI tools.

Responsibilities

• Develop and execute merchant acquisition strategies aligned with business goals and opportunities in Indonesia and Southeast Asia.
• Lead and mentor acquisition specialists, setting targets and ensuring accountability.
• Identify high‑potential merchants through market research and analysis.
• Negotiate mutually beneficial partnership agreements.
• Oversee onboarding to ensure a smooth merchant experience.
• Track KPIs, including acquisition costs, conversion rates, and merchant lifetime value.
• Build relationships with key merchant partners and serve as their primary contact.
• Collaborate with Product, Operations, and Finance to improve merchant support and acquisition processes.
• Report on performance, pipeline, market trends, and strategic recommendations to senior leadership.
• Implement process improvements to increase team efficiency and acquisition effectiveness.

Skills

Merchant acquisition

Business development

Team leadership

Negotiation

Relationship building

Communication

Data-driven

CRM

BI tools

Project management

Payments knowledge

SEA experience

English fluency

Tools

CRM

BI tools

Job description

Grab in Jakarta, Indonesia, is seeking a strategic Merchant Acquisition Lead to steer the merchant onboarding and growth program. You will build and manage a high-performing team, identify high-potential partners, and negotiate beneficial agreements to expand Grab's regional footprint.

You will collaborate with Product, Operations, and Finance to optimize onboarding, measure CAC and merchant lifetime value, and drive data-informed decisions that support Grab's ambitious growth goals.