Senior Media Monitoring & Reputation Analyst

PT Indo Digital Sejahtera; Tangerang Selatan; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

PT Indo Digital Sejahtera is seeking an experienced media monitoring professional to conduct social listening across platforms and online portals, track trends, and provide actionable insights for PR and management.

The role includes sentiment analysis, early warning reporting, and close collaboration with PR and marketing teams to address emerging issues in real time.

Qualifications

• Bachelor's degree in Communications, Statistics, Data Analytics, or a related field.
• Experience in media monitoring, social listening, or reputation analysis (senior level).
• Proficient with media monitoring tools such as Brand24, Meltwater, or Hootsuite.
• Strong qualitative and quantitative data analysis skills, with precision in reporting.
• Able to read public conversation patterns and spot early signs of reputational risk.
• Strong reporting and presentation skills.
• Ability to work in real time and under tight deadlines.

Responsibilities

• Conduct social listening across social media platforms and online news portals.
• Monitor public conversation trends and detect potential issues before they escalat[e].
• Perform sentiment analysis (Positive/Neutral/Negative) and categorize issues by severity.
• Prepare Early Warning System (EWS) reports, both periodic and real-time.
• Turn qualitative and quantitative data into actionable insights and recommendations for PR and management.
• Track brand and reputation metrics and share regular performance reports.
• Coordinate with the PR and Digital Marketing teams to respond quickly to emerging issues.

Skills

Qualitative data analysis

Quantitative data analysis

Reporting & presentation

Real-time monitoring

Education

Bachelor's degree in Communications/Statistics/Data Analytics

Tools

Brand24

Meltwater

Hootsuite

Job description

Conduct social listening across social media platforms and online news portals

Monitor public conversation trends and detect potential issues before they escalat[e]

Perform sentiment analysis (Positive/Neutral/Negative) and categorize issues by severity

Prepare Early Warning System (EWS) reports, both periodic and real-time

Turn qualitative and quantitative data into actionable insights and recommendations for PR and management

Track brand and reputation metrics and share regular performance reports

Coordinate with the PR and Digital Marketing teams to respond quickly to emerging issues

About you

• Bachelor's degree in Communications, Statistics, Data Analytics, or a related field


• Experience in media monitoring, social listening, or reputation analysis (senior level)


• Proficient with media monitoring tools such as Brand24, Meltwater, or Hootsuite


• Strong qualitative and quantitative data analysis skills, with precision in reporting


• Able to read public conversation patterns and spot early signs of reputational risk


• Strong reporting and presentation skills


• Ability to work in real time and under tight deadlines