Social Media Monitoring Agent

Jakarta; Jakarta Pusat; In loco; IDR 133.920.000 - 200.880.000; Tempo pieno

Descrizione del lavoro

Global Company is seeking a dedicated Social Media Monitoring professional to join our Jakarta team. You will monitor Threads, analyze sentiment, and produce insightful daily and weekly reports to support our social media strategy.

The ideal candidate has at least 2 years in related roles, strong proficiency with Excel or Google Sheets, and a solid understanding of major platforms including Threads, Instagram, X, TikTok, and Facebook.

Competenze

• Minimum 2 years in Social Media Monitoring or related fields.
• Proven ability to perform manual sentiment analysis.
• Proficient in Excel or Google Sheets.
• Bachelor's degree in Marketing or related field.

Mansioni

• Perform daily manual monitoring on Threads using predefined keywords and hashtags.
• Monitor conversations, comments, and replies to identify audience sentiment.
• Categorize sentiment into Positive, Neutral, and Negative.
• Capture evidence of important discussions through screenshots.
• Produce daily monitoring reports with actionable insights.
• Conduct weekly competitor benchmarking and trend analysis.
• Monitor potential crisis issues and escalate immediately.
• Track recurring customer feedback and emerging conversation themes.
• Maintain accurate monitoring logs and documentation.
• Prepare daily monitoring reports.
• Collaborate with Social Media, Community Management, and Strategy teams by providing actionable insights.

Conoscenze

Social media monitoring

Community management

Social listening tools

Excel/Sheets

Reporting

Analytical thinking

Attention to detail

Ownership

Financial/insurance brands

Stakeholder collaboration

Formazione

Bachelor's in Marketing

Strumenti

Social listening tools

Descrizione del lavoro

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

• Perform daily manual monitoring on Threads using predefined keywords and hashtags.
• Monitor conversations, comments, and replies to identify audience sentiment.
• Categorize sentiment into Positive, Neutral, and Negative.
• Capture evidence of important discussions through screenshots.
• Produce daily monitoring reports with actionable insights.
• Conduct weekly competitor benchmarking and trend analysis.
• Monitor potential crisis issues and escalate immediately.
• Track recurring customer feedback and emerging conversation themes.
• Maintain accurate monitoring logs and documentation.
• Prepare daily monitoring reports.
• Collaborate with Social Media, Community Management, and Strategy teams by providing actionable insights.

Skill Requirements

• Minimum 2 year of experience in Social Media Monitoring, Community Management, Social Media Operations, or Digital Marketing.
• Experience monitoring organic social conversations is preferred.
• Active user and strong understanding of Threads.
• Familiar with Instagram, X (Twitter), TikTok, Facebook, and other social platforms.
• Able to perform manual sentiment analysis.
• Proficient in Microsoft Excel or Google Sheets.
• Able to create monitoring reports and documentation.
• Experience using social listening tools is a plus.
• Strong analytical thinking.
• Excellent attention to detail.
• High sense of ownership and accountability.
• Experience in Financial and Insurance Brands is plus points.

Educational Level

• Bachelor's Degree in Marketing, Communication, Public Relations, Digital Media, Business, or related field.