Social Media Specialist

Pengiklan Anonim; Denpasar; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

Pengiklan Anonim in Bali, Indonesia, is seeking a Social Media Manager to own the content calendar and publishing across platforms, coordinating with Creative and Marketing teams.

You will manage community engagement, monitor sentiment, handle customer interactions, and ensure accuracy and timely approvals before publication.

Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, Digital Media, or related field.
• 2–3 years of relevant experience in social media management or related roles.
• Strong understanding of social media platforms, content publishing, and community engagement.
• Excellent written communication skills with attention to detail.

Responsibilities

• Manage the social media content calendar, scheduling, and publishing across relevant platforms.
• Coordinate social media content and publishing requirements with the Creative and Marketing teams.
• Manage community engagement and respond to customer interactions across social media platforms.
• Monitor and respond to comments, reviews, messages, and other social interactions in a timely and professional manner.
• Monitor social sentiment and identify emerging customer concerns, feedback, or potential issues.
• Identify, document, and escalate customer complaints or sensitive issues to the relevant internal team.
• Ensure all published information, particularly show details, schedules, ticketing information, venues, and other customer-facing information, is accurate and has received the required approval before publication.
• Coordinate updates or corrections to published content when information changes.
• Maintain consistent communication and brand tone across social media channels.
• Provide relevant community feedback and recurring customer concerns to the Marketing and relevant internal teams.

Skills

Content calendar management

Community engagement

Social media platforms

Content publishing

Excellent written communication

Education

Bachelor's degree in Marketing, Communications, Public Relations, Digital Media, or a related field

Job description

Manage the social media content calendar, scheduling, and publishing across relevant platforms.

Coordinate social media content and publishing requirements with the Creative and Marketing teams.

Manage community engagement and respond to customer interactions across social media platforms.

Monitor and respond to comments, reviews, messages, and other social interactions in a timely and professional manner.

Monitor social sentiment and identify emerging customer concerns, feedback, or potential issues.

Identify, document, and escalate customer complaints or sensitive issues to the relevant internal team.

Ensure all published information, particularly show details, schedules, ticketing information, venues, and other customer-facing information, is accurate and has received the required approval before publication.

Coordinate updates or corrections to published content when information changes.

Maintain consistent communication and brand tone across social media channels.

Provide relevant community feedback and recurring customer concerns to the Marketing and relevant internal teams.

What We’re Looking For

Proficiency in English is a must.

Bachelor’s degree in Marketing, Communications, Public Relations, Digital Media, or a related field.

2–3 years of relevant experience in social media management, community management, digital marketing, or a similar role.

Strong understanding of social media platforms, content publishing, and community engagement.

Excellent written communication skills and strong attention to detail.

Able to communicate with customers in a professional, friendly, and brand-appropriate tone.

Good judgment when handling customer complaints, sensitive comments, and public-facing issues.

Highly organized and able to manage content calendars, deadlines, and multiple requests simultaneously.

Comfortable coordinating with Creative, Marketing, and other internal teams.

Proactive, responsive, and able to work effectively in a fast-paced environment.

Experience in entertainment, events, creative industry is a plus.