Senior Leisure & Travel Services

VIA.com; Jakarta Utara; On-site; IDR 320,000,000 - 460,000,000; Full time

Benefits offered by this job

Medical Parking

BPJS Kesehatan & Ketenagakerjaan

Incentive

Job summary

VIA.com, Jakarta, seeks a Senior Leisure & Travel Services professional to develop and manage travel products and packages within its Holiday business. You will coordinate with hotels, airlines, DMCs, attractions, and other partners to secure competitive products and rates, prepare quotations, and ensure seamless service delivery.

You will build strong supplier relationships, support growth strategies, monitor performance, and report on sales and product activity while collaborating with Sales,

Qualifications

• Bachelor's degree in tourism, hospitality, business administration, marketing, or a related field.
• 3–5 years of experience in travel, tourism, hospitality, or leisure.
• Experience in product development and holiday package management.
• Knowledge of holiday packages, leisure travel products, and travel operations.
• Experience with hotels, airlines, DMCs, travel agents, or tour operators.
• Familiarity with package costing, quotations, and supplier negotiations.
• Strong communication, negotiation, and stakeholder management skills.
• Proficiency in Bahasa Indonesia and English.
• Experience with European destinations or travel arrangements is a plus.

Responsibilities

• Develop, maintain, and optimize holiday packages, tour itineraries, and travel products.
• Coordinate with hotels, airlines, DMCs, attractions, and other travel partners to secure competitive products and rates.
• Prepare quotations, package costing, and travel proposals for customers and business partners.
• Ensure smooth operational execution of holiday bookings and travel arrangements.
• Build and maintain strong relationships with suppliers, partners, and clients.
• Support the implementation of business strategies to drive revenue growth and improve profitability.
• Monitor product performance, customer feedback, and market trends to identify opportunities for improvement.
• Handle customer and partner inquiries, concerns, and escalations in a professional manner.
• Collaborate closely with Sales, Marketing, Finance, and Operations teams to ensure seamless service delivery.
• Prepare regular reports on sales performance, product performance, and business activities.

Skills

Communication

Negotiation

Stakeholder management

Bahasa Indonesia & English

Education

Bachelor's Degree in Tourism/Hospitality/Business Administration

Job description

We are looking for a highly motivated Senior Leisure & Travel Services to support the growth and operations of our Holiday business. This role will be responsible for developing and managing travel products, coordinating with travel partners, ensuring service excellence, and supporting business performance through effective planning and execution.

Key Responsibilities

Develop, maintain, and optimize holiday packages, tour itineraries, and travel products.

Coordinate with hotels, airlines, DMCs, attractions, and other travel partners to secure competitive products and rates.

Prepare quotations, package costing, and travel proposals for customers and business partners.

Ensure smooth operational execution of holiday bookings and travel arrangements.

Build and maintain strong relationships with suppliers, partners, and clients.

Support the implementation of business strategies to drive revenue growth and improve profitability.

Monitor product performance, customer feedback, and market trends to identify opportunities for improvement.

Handle customer and partner inquiries, concerns, and escalations in a professional manner.

Collaborate closely with Sales, Marketing, Finance, and Operations teams to ensure seamless service delivery.

Prepare regular reports on sales performance, product performance, and business activities.

Requirements

Bachelor's Degree in Tourism, Hospitality, Business Administration, Marketing, or a related field.

Minimum 3–5 years of experience in the travel, tourism, hospitality, or leisure industry.

Experience in product development and holiday package management.

Strong knowledge of holiday packages, leisure travel products, and travel operations.

Experience working with hotels, airlines, DMCs, travel agents, or tour operators.

Familiarity with package costing, quotations, and supplier negotiations.

Strong communication, negotiation, and stakeholder management skills.

Professional proficiency in both Bahasa Indonesia and English.

Experience handling European destinations, tour packages, or travel arrangements is an advantage.

Via.com is the largest B2B travel exchange with 10+ years of experience & presence in 5 countries: India, the Philippines, Indonesia, Singapore, and the UAE. Through a global network of more than 90,000 independent travel agents, Via.com boasts an extensive range of offerings, including Airplane tickets, Hotels, Holiday Packages, Trains, Credit and PPOB services, Buses, PELNI, Insurance, Charter flights, E-VISA, VIP assistance at the Airport, and various other travel products. In addition, Via.com collaborates with more than 5,000 companies and also engages directly with consumers through Indonesian e-commerce platforms.

Perks and benefits Medical Parking BPJS Kesehatan & Ketenagakerjaan, incentive