Telemarketing Staff

VIA.com; Jakarta Utara; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Medical parking

BPJS Kesehatan & Ketenagakerjaan

Incentive program

Job summary

Via.com seeks a Partner Retention Manager in Jakarta to design and manage loyalty, incentive, and reactivation programs, monitor partner activity, booking patterns, and transaction data to identify risks and boost engagement.

You will collaborate with Account Management, Marketing, Product, and Ops to optimize partner experience, conduct health checks, and own B2B programs such as win-back and loyalty initiatives.

Qualifications

• Bachelor’s degree in Business, Marketing, Hospitality, or related field.
• Minimum 2 years’ experience in account management, customer success, or retention.
• Experience with CRM and reporting tools (Salesforce, Kapture, Excel).
• Solid understanding of the partner lifecycle and sales funnel in B2B travel/service environments.

Responsibilities

• Develop and implement retention strategies to minimize partner churn.
• Monitor partner activity, booking patterns, and transactions to identify risks and drive engagement.
• Design and manage loyalty, incentive, and reactivation programs.
• Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency.
• Collaborate with Account Management to maintain key partner relationships and address at‑risk accounts.
• Conduct regular account reviews, satisfaction surveys, and health check-ins.
• Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns.
• Own and execute B2B programs (e.g., reactivation, win-back, loyalty).

Skills

Retention strategy

Account management

Data analysis

CRM tools

Education

Bachelor’s degree in Business/Marketing/Hospitality

Tools

Salesforce

Kapture

Excel

Job description

Develop and implement retention strategies to minimize partner churn.

Monitor partner activity, booking patterns, and transaction data to identify risks and drive engagement.

Design and manage loyalty, incentive, and reactivation programs.

Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency.

Collaborate with Account Management to maintain key partner relationships and address at-risk accounts.

Conduct regular account reviews, satisfaction surveys, and business health check-ins.

Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns.

Own and execute B2B programs (e.g., reactivation, win-back, loyalty).

Qualifications

Bachelor’s degree in Business, Marketing, Hospitality, or a related field.

Minimum 2 years’ experience in account management, customer success, or retention.

Preferably from industries such as Banking & Financial Services, Insurance, Travel (including OTAs), E-Commerce, or SaaS.

Willing to WFO (Tanah Abang, Jakarta Pusat).

Strong analytical skills with experience using CRM and reporting tools (e.g., Salesforce, Kapture, Excel).

Solid understanding of the partner lifecycle and sales funnel in a B2B travel or service-driven environment.

Customer-centric approach with excellent communication and problem-solving skills.

Experience in lifecycle marketing, segmentation, or loyalty program management is a plus.

Ability to manage multiple projects independently in a fast-paced environment.

Via.com is the largest B2B travel exchange with 10+ years of experience & presence in 5 countries: India, the Philippines, Indonesia, Singapore, and the UAE. Through a global network of more than 90.000 independent travel agents, Via.com boasts an extensive range of offerings, including Airplane tickets, Hotels, Holiday Packages, Trains, Credit and PPOB services, Buses, PELNI, Insurance, Charter flights, E-VISA, VIP assistance at the Airport, and various other travel products. In addition, Via.com collaborates with more than 5,000 companies and also engages directly with consumers through Indonesian e-commerce platforms.

Via.com is the largest B2B travel exchange with 10+ years of experience & presence in 5 countries: India, the Philippines, Indonesia, Singapore, and the UAE. Through a global network of more than 90.000 independent travel agents, Via.com boasts an extensive range of offerings, including Airplane tickets, Hotels, Holiday Packages, Trains, Credit and PPOB services, Buses, PELNI, Insurance, Charter flights, E-VISA, VIP assistance at the Airport, and various other travel products. In addition, Via.com collaborates with more than 5,000 companies and also engages directly with consumers through Indonesian e-commerce platforms.

Perks and benefits Medical Parking BPJS Kesehatan & Ketenagakerjaan, incentive