Senior IT Support Engineer — Customer-Focused

CARE TECHNOLOGIES; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

CARE TECHNOLOGIES is seeking an IT Customer Support specialist to provide first-level technical assistance for software applications, systems, and IT-related issues. The role focuses on resolving inquiries efficiently while maintaining high customer satisfaction and preparing reports on support activities.

The position emphasizes strong communication, problem-solving, and collaboration with cross-functional teams to improve system performance and user experience.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional proficiency in English (written and verbal).
• Familiarity with ticketing systems and troubleshooting processes.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, ticketing system, or chat and provide first-level technical support.
• Assist customers in troubleshooting and resolving system/application problems.
• Guide users through step-by-step solutions and system usage procedures.
• Maintain accurate records of customer interactions and issue resolutions.
• Prepare periodic reports on support activities and issue trends and identify preventive solutions.

Skills

Analytical skills

Problem solving

Communication skills

Ticketing systems

English proficiency

Network basics

Education

Bachelor's degree in IT/CS/IS

Tools

Ticketing systems

Job description

CARE TECHNOLOGIES is seeking an IT Customer Support specialist to provide first-level technical assistance for software applications, systems, and IT-related issues. The role focuses on resolving inquiries efficiently while maintaining high customer satisfaction and preparing reports on support activities.

The position emphasizes strong communication, problem-solving, and collaboration with cross-functional teams to improve system performance and user experience.