Customer Support Representative

CXC; Jakarta Pusat; On-site; IDR 48,000,000 - 72,000,000; Full time

Benefits offered by this job

Comprehensive health insurance for you

Generous annual leave

Wellness and work equipment benefits

Job summary

CXC is hiring a Customer Support Representative to provide exceptional service across phone, email, chat, and social media. You will help customers resolve inquiries, troubleshoot issues, and ensure a positive experience while contributing to service excellence and customer satisfaction.

Join our fast-paced, customer-focused team located in Jakarta. The role emphasizes strong communication, problem-solving, and the ability to document interactions accurately in CRM systems.

Qualifications

• Minimum 1 year of experience in Customer Service, Customer Support, Contact Centre, or Financial Services Support.
• Strong communication and problem-solving skills.
• Experience handling customer interactions across multiple channels.
• Comfortable using CRM tools, Microsoft Office, and Google Workspace.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Detail-oriented with strong written communication and data entry skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Troubleshoot product and service-related issues and elevate complex case when required.
• Resolve complaints professionally and maintain high customer satisfaction levels.
• Accurately document customer interactions and update CRM systems.
• Identify opportunities to promote relevant products and services.
• Share customer feedback and insights to support continuous improvement initiatives.

Skills

Communication skills

Problem-solving

Written communication

Data entry

Tools

CRM tools

Microsoft Office

Google Workspace

Job description

We're looking for a customer-focused Customer Support Representative to deliver exceptional support across phone, email, chat, and social media channels. You'll help customers resolve inquiries, troubleshoot issues, and ensure a positive customer experience while contributing to service excellence and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Troubleshoot product and service-related issues and elevate complex case when required.
• Resolve complaints professionally and maintain high customer satisfaction levels.
• Accurately document customer interactions and update CRM systems.
• Identify opportunities to promote relevant products and services.
• Share customer feedback and insights to support continuous improvement initiatives.

What We’re Looking For

• Minimum 1 year of experience in Customer Service, Customer Support, Contact Centre, or Financial Services Support.
• Strong communication and problem-solving skills.
• Experience handling customer interactions across multiple channels.
• Comfortable using CRM tools, Microsoft Office, and Google Workspace.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Detail-oriented with strong written communication and data entry skills.
• Comprehensive health insurance for employees and eligible dependents.
• Generous annual leave.
• Wellness and work equipment benefits.
• Career growth opportunities within a fast-growing organization.