Senior Import Freight Operations Manager

PT GLOVIS INDONESIA INTERNATIONAL; Jakarta Selatan; On-site; IDR 223,200,000 - 390,600,000; Full time

Job summary

PT Glovis Indonesia International in Jakarta Selatan is seeking an experienced Freight Forwarding Operations Manager to oversee daily import shipments by sea and air. You will coordinate with shipping lines, airlines, customs brokers, overseas agents, and customers to ensure timely delivery and cost control.

The role requires strong leadership, English communication, and a track record in import operations, with a focus on accuracy, problem-solving, and service excellence.

Qualifications

• 7+ years of experience in freight forwarding or logistics operations.
• Experience in import operations and customs clearance procedures.
• Good knowledge of shipping documentation and international trade procedures.
• Proficiency in Microsoft Office, especially Excel.
• Good command of English, both written and verbal.

Responsibilities

• Manage daily import freight forwarding operations for sea and air shipments.
• Coordinate with shipping lines, airlines, customs brokers, overseas agents, and customers.
• Monitor shipment status, customs clearance, and cargo delivery schedules.
• Ensure accurate and timely processing of import shipping documents.
• Handle operational issues, shipment delays, and customer complaints.
• Monitor operational costs.
• Supervise team members and ensure efficiency and service quality.

Skills

Leadership

Communication

Customer service

Coordination

Problem solving

Analytical skills

English proficiency

Tools

Microsoft Excel

Microsoft Office

Job description

PT Glovis Indonesia International in Jakarta Selatan is seeking an experienced Freight Forwarding Operations Manager to oversee daily import shipments by sea and air. You will coordinate with shipping lines, airlines, customs brokers, overseas agents, and customers to ensure timely delivery and cost control.

The role requires strong leadership, English communication, and a track record in import operations, with a focus on accuracy, problem-solving, and service excellence.