Senior Finance & Operations Lead - SLA & Process Improvement

ATI Business Group; Jakarta Pusat; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

ATI Business Group hires a Finance & Operations Senior Supervisor to lead day-to-day operations for clients. You will partner with the Manager on client engagements, performance, and business reviews to influence team success and client outcomes.

You will oversee AP, AR, Reconciliation, and accounting operations, ensuring SLA, accuracy, productivity, and quality. You’ll drive improvements and coach Supervisors and teams.

Qualifications

• 2–3 years in Finance Operations, Accounting, Shared Services, BPO, or related field.
• Experience in a people leadership role managing a large team.

Responsibilities

• Manage day-to-day operations for assigned clients.
• Support the Manager in client liaison, business reviews, and stakeholder management.
• Oversee finance ops covering AP, AR, Reconciliation and accounting.
• Monitor SLA, productivity, accuracy, and quality standards.
• Lead RCA and drive continuous process improvements.
• Coach Supervisors and team members; plan workload allocation.
• Prepare operational reports and governance documentation.

Skills

English communication

People leadership

Team management

Finance operations

SLA and process improvement

Client-facing / stakeholder management

Root cause analysis

Operational governance

Job description

ATI Business Group hires a Finance & Operations Senior Supervisor to lead day-to-day operations for clients. You will partner with the Manager on client engagements, performance, and business reviews to influence team success and client outcomes.

You will oversee AP, AR, Reconciliation, and accounting operations, ensuring SLA, accuracy, productivity, and quality. You’ll drive improvements and coach Supervisors and teams.