Finance Operations Supervisor

ATI Business Group; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

ATI Business Group seeks a Finance Supervisor to lead daily finance operations and a dedicated team, ensuring accurate, timely financial processing. The role emphasizes strong controls, performance monitoring, and escalation handling within a fast-paced environment.

The position values experience in operations or shared services, plus people leadership and analytical skills. The company specializes in travel and hospitality solutions and invites proactive professionals to join a global, growing

Qualifications

• 2–4 years in operations, shared services, finance operations, with Team Lead/Supervisor experience preferred.
• Strong understanding of internal controls, process compliance and financial procedures.
• Proven people management and leadership skills with ability to coach and develop team members.
• Strong analytical and problem-solving abilities with root-cause analysis.
• Knowledge of workflow management, productivity monitoring, and performance metrics.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proactive in identifying process gaps and implementing improvements.
• Strong communication and stakeholder management skills.
• English language proficiency preferred.
• Willing to work full WFO and/or in shifts as required.

Responsibilities

• Oversee daily finance operational activities (A/R, A/P, Reconciliation) for timely, accurate delivery.
• Monitor team productivity, work quality, and adherence to processes.
• Manage task allocation, workload distribution, and workflow priorities.
• Investigate issues and escalations in a timely manner.
• Conduct root cause analysis to identify recurring issues and corrective actions.
• Identify process gaps and support continuous improvement initiatives.
• Prepare and monitor operational reports and performance updates.
• Collaborate with internal teams to address concerns and ensure smooth execution.
• Coach and motivate team members to meet productivity and quality targets.
• Provide hands-on support in handling complex operational cases when required.

Skills

Team Leadership

Internal Controls

People Management

Analytical Skills

Workflow Management

Attention to Detail

Process Improvement

Communication

Excel

English Proficiency

Tools

Excel

Job description

Ready to take the lead in driving accurate, efficient, and high-quality finance operations?

As a Finance Supervisor, you will play a key role in keeping day-to-day finance operations running smoothly while leading a team to achieve strong performance and service standards. You’ll oversee daily workloads, monitor productivity and quality, resolve operational issues, and ensure financial processes are completed accurately and on time.

Is This You?

• Minimum 2–4 years of experience in operations, shared services, finance operation, or a related field, with experience in a Team Lead/Supervisor role preferred.
• Good understanding of internal controls, process compliance, and financial procedures.
• Strong people management and leadership skills, with the ability to coach, motivate, and develop team members.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Good understanding of workflow management, productivity monitoring, and operational performance.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proactive in identifying process gaps and implementing practical improvements.
• Strong communication and stakeholder management skills.
• Able to handle escalations professionally and make sound decisions within established procedures.
• Comfortable working with operational data, reports, and performance metrics.
• Proficient in Microsoft Office, particularly Excel, for reporting and data analysis.
• Good command of English, both written and verbal, is preferred.
• Willing to work full WFO and/or in shifts, depending on business requirements.

Key Responsibilities

• Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery.
• Monitor team productivity, work quality, and adherence to established processes and guidelines.
• Manage task allocation, workload distribution, and workflow priorities based on business requirements.
• Investigate and resolve operational issues, exceptions, and escalations in a timely manner.
• Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions.
• Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality.
• Prepare and monitor operational reports, performance updates, and other reporting requirements.
• Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution.
• Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations.
• Provide hands‑on support in handling complex operational cases and escalations when required.

About ATI Business Group

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.