Senior Customer Support - Trading & Onboarding Expert

Zealgroup; Jakarta Pusat; Presencial; IDR 89.280.000 - 133.920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive gross monthly salary

BPJS Kesehatan

BPJS Ketenagakerjaan

Annual leave

Annual performance bonus possible

Permanent employment (PKWTT)

Descripción de la vacante

Zealgroup in Jakarta is seeking a customer service specialist to handle live chat, email, and phone inquiries, explain regulated documents, and support onboarding and account access. The role requires WPB certification, Indonesian citizenship, and at least one year in financial services; fluency in Indonesian and English is essential. On-site work with shift coverage; competitive gross salary and benefits including BPJS and annual leave.

Formación

• Must hold valid WPB certification and be an Indonesian citizen (WNI).
• Diploma D-III minimum; bachelor’s degree preferred.
• At least 1 year in customer service, financial services, or brokerage.
• Fluent in Bahasa Indonesia and proficient in written and spoken English.
• Ability to explain regulated documents and trading products clearly.
• Experience with Zendesk, MT4/MT5 is a plus.
• Experience with CRM or ticketing systems and MS Office/Teams.

Responsabilidades

• Handle inquiries via live chat, email, and phone in a timely, professional manner.
• Explain regulated documents and trading information clearly.
• Assist onboarding, verification, account access, deposits, withdrawals, and platform queries.
• Escalate technical, transactional, compliance, and policy issues to proper teams.
• Monitor KPIs and SOPs to maintain service quality.
• Collect customer feedback and suggest product/process improvements.
• Collaborate with Operations, Compliance, Product, Technical Support, and Finance.

Conocimientos

WPB certification

Customer service

English proficiency

Attention to detail

Educación

Diploma D-III

Bachelor’s degree preferred

Herramientas

Zendesk

MT4/MT5

CRM systems

MS Office

Microsoft Teams

Loop

Lark

Descripción del empleo

Zealgroup in Jakarta is seeking a customer service specialist to handle live chat, email, and phone inquiries, explain regulated documents, and support onboarding and account access. The role requires WPB certification, Indonesian citizenship, and at least one year in financial services; fluency in Indonesian and English is essential. On-site work with shift coverage; competitive gross salary and benefits including BPJS and annual leave.