Jakarta-Based CS Specialist — Onboarding & Regulated Docs

Zeal Capital Market (Seychelles) Limited; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

BPJS Kesehatan

BPJS Ketenagakerjaan

Annual leave

Job summary

Zeal Capital Market (Seychelles) Limited seeks a customer-focused Support Specialist in Jakarta to handle inquiries via live chat, email and phone, and to explain regulated documents and trading information.

You will assist onboarding, verification, deposits/withdrawals, and platform inquiries; escalate issues to the appropriate teams; monitor KPIs; and collaborate with Operations, Compliance, Product, Technical Support, and Finance.

Qualifications

• Valid and active WPB certification is mandatory.
• Indonesian citizen (WNI)
• Minimum Diploma D-III; bachelor’s degree preferred
• At least 1 year of experience in customer service, financial services, or brokerage
• Fluent in Bahasa Indonesia and proficient in English
• Strong customer-service capability and customer-centric mindset
• Able to explain regulated products and documents clearly and accurately
• Comfortable with live chat, email, and phone channels
• Experience with Zendesk or equivalent, MT4/MT5 is an advantage
• Familiar with MS Office, Teams, Loop and Lark
• Able to work on-site in Jakarta with shift/weekend/public-holiday coverage
• Must have clean professional, criminal, and regulatory record and not under investigation by authorities

Responsibilities

• Handle customer inquiries via live chat, email, and phone.
• Explain regulated documents including Risk Disclosure Statements, Futures Contracts, Sharia Derivative Contracts, Trading Rules, Transaction Mechanisms, and Mandate Agreements.
• Support onboarding, verification, account access, deposits, withdrawals, and platform inquiries.
• Escalate technical, transactional, compliance, and policy-related issues to appropriate teams.
• Monitor service quality against KPIs and SOPs.
• Consolidate customer feedback and provide actionable recommendations for product and process improvements.
• Collaborate with Operations, Compliance, Product, Technical Support, and Finance/Transaction Operations.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Fluent in Bahasa Indonesia

Proficient in English

CRM / ticketing systems

MS Office / Teams

Team collaboration

Education

Diploma (D-III) qualification

Bachelor’s degree preferred

Tools

Zendesk

MT4/MT5

CRM systems

Microsoft Office

Microsoft Teams

Loop

Lark

Job description

Zeal Capital Market (Seychelles) Limited seeks a customer-focused Support Specialist in Jakarta to handle inquiries via live chat, email and phone, and to explain regulated documents and trading information.

You will assist onboarding, verification, deposits/withdrawals, and platform inquiries; escalate issues to the appropriate teams; monitor KPIs; and collaborate with Operations, Compliance, Product, Technical Support, and Finance.