Customer Support Specialist — Live Help & Solutions

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Mekari, Indonesia's leading SaaS company, is seeking a Customer Support professional to manage user inquiries and complaints via chat, email, and phone. Candidates should have a minimum of 1 year experience in a related field, although fresh graduates are encouraged to apply. Strong communication and good problem-solving skills are essential. The role offers a chance to be part of a dynamic team fostering digital transformation in Indonesia.

Qualifications

• Minimum of 1 year working experience in Customer Support or related fields.
• Experience in handling user inquiries and complaints through live chat is a plus.
• People-oriented, proactive, and communicative.

Responsibilities

• Handle user inquiries and complaints through live chat/phone call/email.
• Ensure user satisfaction through feedback and solution.
• Inform user in case of website maintenance or any problems occurred.
• Collaborate with internal team to handle complaints and other inquiries.

Skills

User inquiry handling

Communication

Problem-solving

Analytical skills

Job description

Mekari, Indonesia's leading SaaS company, is seeking a Customer Support professional to manage user inquiries and complaints via chat, email, and phone. Candidates should have a minimum of 1 year experience in a related field, although fresh graduates are encouraged to apply. Strong communication and good problem-solving skills are essential. The role offers a chance to be part of a dynamic team fostering digital transformation in Indonesia.