Key Accounts Executive (Customers Retention)

Cartrack Technologies Indonesia; Jakarta Selatan; On-site; IDR 133,920,000 - 279,000,000; Full time

Benefits offered by this job

Not disclosed

Job summary

Cartrack Technologies Indonesia is seeking a Key Accounts Executive (Customers Retention) to nurture and grow relationships with existing clients in Jakarta. The role emphasizes proactive engagement, consultative support, and maximizing value from current packages.

You will collaborate with Support, Operations, Product, and Sales teams to resolve issues and identify opportunities. A Diploma/degree and English fluency are required for this customer-facing position.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Must be Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.

Responsibilities

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Skills

Fluent English

Account management

Outbound calling

Interpersonal skills

Education

Diploma/degree in Business/Marketing/Communications

Tools

CRM software

Job description

Key Accounts Executive (Customers Retention)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Manage and maintain relationships with existing customers.

Proactively contact clients to introduce and explain the latest products, features, and services.

Ensure customers fully understand and maximize the value of their current packages.

Identify upselling and cross-selling opportunities within the existing client base.

Provide consultative support to help customers optimize usage of our platform and services.

Address customer queries, concerns, and service-related issues in a timely and professional manner.

Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.

Maintain accurate records of customer interactions and updates in the CRM system.

Achieve retention, engagement, and revenue growth targets.

Requirements

Diploma or Degree in Business, Marketing, Communications, or related field.

Must be Fluent in English (written & spoken).

1–3 years of experience in account management, customer success, or sales (preferred).

Strong communication and interpersonal skills.

Ability to build rapport and maintain long-term client relationships.

Customer-centric mindset with a consultative approach.

Self-motivated results-driven, and able to work independently.

Comfortable making outbound calls and conducting client follow-ups.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.