Senior Benefits Operations Specialist – SEA

Grab; Jakarta Pusat; On-site; IDR 420,000,000 - 720,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental Leave

Birthday Leave

LASA volunteering leave

FlexWork hours

Job summary

Grab is seeking a Senior Specialist, Benefits Operations based in Indonesia to lead daily benefits operations across Indonesia, Cambodia, and Thailand. You will manage medical insurance, leave entitlements, and the GrabFlex program, partnering with local People teams, payroll, and external vendors to ensure compliant, timely service.

You will bring 8+ years of HR Operations experience, strong knowledge of local labor laws, and a customer-centric mindset to support Grabbers while improving

Qualifications

• Bachelor's degree in HR/Business Administration or related field.
• 8+ years in HR Operations focusing on Benefits.
• Experience managing benefits across multiple countries in the region (Indonesia/Cambodia/Thailand).
• Experience with external vendors and SLA management.
• Knowledge of local labor laws and market practices.
• Strong customer service orientation and data confidentiality.
• Ability to diagnose and resolve complex benefit escalations.

Responsibilities

• Manage end-to-end daily benefits operations across Cambodia, Thailand, and Indonesia.
• Administer insurance enrollments, terminations, and dependent updates with brokers.
• Oversee leave administration with compliance to local laws.
• Be primary contact for employee inquiries on benefits and leave.
• Support GrabFlex benefits program administration and enrollment cycles.
• Collaborate with Payroll and Workday teams for accurate data and reporting.
• Maintain benefits SOPs and internal documentation.
• Identify gaps and propose process improvements.

Skills

Bachelor's degree in HR/Business Admin

8+ years HR Operations

Benefits Administration (multi-country

Vendor SLAs

Local labor laws

Customer service

Data confidentiality

Data integrity

Troubleshooting escalations

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

Freshservice

Job description

Grab is seeking a Senior Specialist, Benefits Operations based in Indonesia to lead daily benefits operations across Indonesia, Cambodia, and Thailand. You will manage medical insurance, leave entitlements, and the GrabFlex program, partnering with local People teams, payroll, and external vendors to ensure compliant, timely service.

You will bring 8+ years of HR Operations experience, strong knowledge of local labor laws, and a customer-centric mindset to support Grabbers while improving