Senior Benefits Ops Specialist—Regional, Flexible

GrabTaxi Holdings Pte. Ltd.; Jakarta Pusat; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Grab is seeking a Senior Specialist, Benefits Operations to lead daily benefits activities across Cambodia, Thailand, and Indonesia. You will partner with local People teams, payroll, and external vendors to ensure enrollment, leave tracking, and the GrabFlex program run smoothly.

This individual contributor role requires regional HR operations experience, a customer-centric mindset, and a data-driven approach to resolve escalations and continuously improve processes.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 8+ years in HR Operations, especially Benefits Admin/Total Rewards.
• Experience managing benefits across Indonesia, Thailand, and Cambodia.
• Experience managing vendor SLAs and data integrity.
• Knowledge of local labor laws and market practices in the region.

Responsibilities

• Manage end-to-end daily benefits operations across Cambodia, Thailand, and Indonesia.
• Administer employee insurance programs and handle claims escalations.
• Oversee leave administration with compliance to local laws.
• Serve as primary contact for benefits, insurance, and leave inquiries.
• Support GrabFlex platform and annual enrollment cycles.
• Collaborate with Payroll and People Systems to ensure data accuracy and reporting.
• Maintain benefits SOPs and internal documentation.
• Identify gaps and propose process improvements.

Skills

HR Operations

Benefits Administration

Total Rewards

Employee Services

Regional Experience (SEA)

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

Freshservice

Job description

Grab is seeking a Senior Specialist, Benefits Operations to lead daily benefits activities across Cambodia, Thailand, and Indonesia. You will partner with local People teams, payroll, and external vendors to ensure enrollment, leave tracking, and the GrabFlex program run smoothly.

This individual contributor role requires regional HR operations experience, a customer-centric mindset, and a data-driven approach to resolve escalations and continuously improve processes.