Senior Associate Product Operations Manager - Flight

PT Trinusa Travelindo; Banten; Presencial; IDR 350.000.000 - 650.000.000; Jornada completa

Descripción de la vacante

Traveloka in Jakarta is seeking a Senior Associate Product Operations Manager - Flight to independently own operational delivery for an assigned flight market, combining technical investigation, analytical skills and commercial judgment to ensure travelers can access competitive, accurate and bookable flight inventory.

You will monitor inventory availability, fare competitiveness and booking performance; investigate issues using SQL, API payloads and logs; evaluate supplier routing and fares;

Formación

• Minimum 5 years of relevant experience in flight product operations, airline distribution, travel technology, supplier integration or a related field.
• Applied knowledge of flight distribution, supplier connections, fares, inventory, booking flows and ticket issuance.
• Hands-on proficiency in SQL, API payload analysis and log investigation, with strong analytical and problem-solving skills.
• Sound commercial and operational judgment, with the ability to interpret metrics, evaluate trade-offs and recommend safe, effective actions.
• Demonstrated ownership and cross-functional communication skills, with experience driving issues to resolution and improving workflows or playbooks; AI or automation experience is an advantage.

Responsabilidades

• Monitor inventory availability, fare competitiveness, price accuracy and booking and ticket issuance performance, prioritizing issues based on customer and business impact.
• Investigate issues using SQL, dashboards, API logs and transaction records across airline-direct, GDS, NDC and third-party suppliers, identifying root causes and recommending solutions.
• Evaluate supplier routing, fares, caching and booking behavior, balancing competitiveness, conversion, reliability, supplier costs and operational risk.
• Coordinate resolution across Business, Integration, Supply Platform, Engineering and Customer Care, maintaining ownership through to verified outcomes.
• Execute approved configuration changes with appropriate testing, monitoring and rollback plans, verifying transaction status before retrying uncertain bookings or issuance.
• Maintain operational playbooks, address recurring issues and improve workflows through validated AI and automation tools, partnering with Operational Excellence on shared initiatives.

Conocimientos

Flight operations

SQL

API analysis

Log analysis

Descripción del empleo

Senior Associate Product Operations Manager - Flight

Traveloka is looking for a Product Operations Specialist to independently own operational delivery for an assigned flight market. You will combine technical investigation, analytical skills and commercial judgment to ensure travelers can access competitive, accurate and bookable flight inventory.

Key Responsibilities

• Monitor inventory availability, fare competitiveness, price accuracy and booking and ticket issuance performance, prioritizing issues based on customer and business impact.
• Investigate issues using SQL, dashboards, API logs and transaction records across airline-direct, GDS, NDC and third-party suppliers, identifying root causes and recommending solutions.
• Evaluate supplier routing, fares, caching and booking behavior, balancing competitiveness, conversion, reliability, supplier costs and operational risk.
• Coordinate resolution across Business, Integration, Supply Platform, Engineering and Customer Care, maintaining ownership through to verified outcomes.
• Execute approved configuration changes with appropriate testing, monitoring and rollback plans, verifying transaction status before retrying uncertain bookings or issuance.
• Maintain operational playbooks, address recurring issues and improve workflows through validated AI and automation tools, partnering with Operational Excellence on shared initiatives.

Requirements

• Minimum 5 years of relevant experience in flight product operations, airline distribution, travel technology, supplier integration or a related field.
• Applied knowledge of flight distribution, supplier connections, fares, inventory, booking flows and ticket issuance.
• Hands-on proficiency in SQL, API payload analysis and log investigation, with strong analytical and problem-solving skills.
• Sound commercial and operational judgment, with the ability to interpret metrics, evaluate trade-offs and recommend safe, effective actions.
• Demonstrated ownership and cross-functional communication skills, with experience driving issues to resolution and improving workflows or playbooks; AI or automation experience is an advantage.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.