Senior Associate Product Operations Manager - Flight

Traveloka; Tangerang; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Traveloka is seeking a Senior Associate Product Operations Manager - Flight to independently own operational delivery for a flight market. You will combine technical investigation, analytical skills and commercial judgment to ensure travelers can access competitive, accurate and bookable flight inventory.

The role requires strong SQL, API analysis, and dashboarding skills, with proven ability to coordinate across Business, Engineering and Customer Care to resolve issues and drive improvements.

Qualifications

• 5+ years in flight product operations or related field.

Responsibilities

• Monitor inventory, fare competitiveness, price accuracy, and booking performance.

Skills

SQL

API analysis

Log investigation

Analytical thinking

Cross-functional communication

AI/automation experience

Tools

Dashboards

Job description

Join Traveloka and channel your passion into a rewarding career

Senior Associate Product Operations Manager - Flight

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000436

About the Role

Traveloka is looking for a Product Operations Specialist to independently own operational delivery for an assigned flight market. You will combine technical investigation, analytical skills and commercial judgment to ensure travelers can access competitive, accurate and bookable flight inventory.

Key Responsibilities

• Monitor inventory availability, fare competitiveness, price accuracy and booking and ticket issuance performance, prioritizing issues based on customer and business impact.
• Investigate issues using SQL, dashboards, API logs and transaction records across airline-direct, GDS, NDC and third-party suppliers, identifying root causes and recommending solutions.
• Evaluate supplier routing, fares, caching and booking behavior, balancing competitiveness, conversion, reliability, supplier costs and operational risk.
• Coordinate resolution across Business, Integration, Supply Platform, Engineering and Customer Care, maintaining ownership through to verified outcomes.
• Execute approved configuration changes with appropriate testing, monitoring and rollback plans, verifying transaction status before retrying uncertain bookings or issuance.
• Maintain operational playbooks, address recurring issues and improve workflows through validated AI and automation tools, partnering with Operational Excellence on shared initiatives.

Requirements

• Minimum 5 years of relevant experience in flight product operations, airline distribution, travel technology, supplier integration or a related field.
• Applied knowledge of flight distribution, supplier connections, fares, inventory, booking flows and ticket issuance.
• Hands-on proficiency in SQL, API payload analysis and log investigation, with strong analytical and problem-solving skills.
• Sound commercial and operational judgment, with the ability to interpret metrics, evaluate trade-offs and recommend safe, effective actions.
• Demonstrated ownership and cross-functional communication skills, with experience driving issues to resolution and improving workflows or playbooks; AI or automation experience is an advantage.

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.Be advised that Traveloka maintains a structured recruitment process and does not entertain unsolicited resumes from recruiting agencies. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement or referral fees in the event that Traveloka eventually employs such candidate. Hence, we will not assume responsibility for any fees incurred for candidates hired through unrequested resumes. Your adherence to our guidelines is greatly appreciated.