Senior Associate, Client Services Operation, Operation

DBS Bank; Jakarta Pusat; On-site; IDR 110,000,000 - 150,000,000; Full time

Job summary

DBS Bank is seeking a hands-on professional for Operations at its Jakarta Head Office. You will ensure client services align with SOPs, assist in coaching staff, and maintain documentation and process quality.

The role involves supporting business partners, reviewing job descriptions, and upholding BCP/DRP with annual testing. You will help manage inquiries, support product launches, and escalate issues when needed.

Qualifications

• Minimum 2 years’ recognized banking experience in Operations, preferably in custody operations.
• Knowledge regarding Custody Operations.
• Knowledge on Capital Markets and Banking Regulation.
• Knowledge on Custody/Back Office Applications.

Responsibilities

• Ensure correctness and completeness of client services activities per SOP and regulations.
• Support Head of CS in coaching staff and updating job descriptions.
• Review and document standard processes; maintain BCP/DRP and test annually.
• Escalate unit issues to Head of CS or higher management.
• Liaise with business partners and other units to support growth forecasts and product launches.

Skills

Custody Operations

Capital Markets

Banking Regulation

Tools

Custody/Back Office Applications

Job description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.ResponsibilitiesResponsible for the correctness and completeness of the client services activities in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines.Support Head of CS to assist in coaching and supervising all staff in Client Services.Ensure documents have been file systematically and original documents are only accessible to authorized staff members.Support Head of CS to review staff’s job description, responsibilities and performances.Support Head of CS to motivate, coach and train staff to build up an efficient, knowledgeable, solid teamwork and ensure improvement in competencies and build excellent performances.Support Head of CS to perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result.Support Head of CS to Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets.Any other assignment as appointed or as requested by Head of CS.Manage the operational process in Client Services.Timely escalate of unit issue to Head of CS or higher management.Manage inquiries from client or other unit, liaise with respective unit, and provide support.RequirementsMinimum 2 years’ recognized banking experience in Operations, preferably in custody operations.Having knowledge regarding Custody Operations.Having knowledge on Capital Market and Banking Regulation.Having knowledge on Custody/Back Office Applications.Location:Jakarta Head OfficeJob:OperationsSchedule:RegularEmployee Status:Full time