Client Services Operations Lead (Custody & Compliance)

DBS Bank (Indonesia); Indonesia; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

DBS Bank Indonesia is seeking an Operations professional to oversee client services activities in line with SOPs, bank procedures and regulatory guidelines. You will coach staff, review roles and performance, and ensure robust processes with annual BCP/DRP testing.

You will coordinate quarterly meetings with partners, support product launches, and manage inquiries across units to maintain efficient service. Jakarta Head Office offers a full-time role in Operations with regular schedule.

Qualifications

• Minimum 2 years recognized banking experience in Operations.
• Knowledge of Custody Operations required.
• Familiarity with Capital Markets and Banking Regulation.
• Experience with Custody/Back Office Applications is preferred.

Responsibilities

• Ensure correctness and completeness of client services activities per SOPs, bank procedures, and regulatory guidelines.
• Support Head of CS in coaching and supervising staff in Client Services.
• Maintain systematic filing and restrict access to original documents to authorized staff.
• Review staff job descriptions, responsibilities and performance with Head of CS.
• Motivate, coach and train staff to maintain efficient, knowledgeable teamwork and high performance.
• Review standard process models and ensure robust BCP/DRP with annual testing.
• Conduct quarterly meetings with business partners to discuss quality, volumes and plans.
• Assist with timely product launches within time and cost budgets.
• Handle inquiries from clients and liaise with other units for support.

Skills

Custody Operations

Capital Market Knowledge

Banking Regulation

Custody/Back Office Applications

Job description

DBS Bank Indonesia is seeking an Operations professional to oversee client services activities in line with SOPs, bank procedures and regulatory guidelines. You will coach staff, review roles and performance, and ensure robust processes with annual BCP/DRP testing.

You will coordinate quarterly meetings with partners, support product launches, and manage inquiries across units to maintain efficient service. Jakarta Head Office offers a full-time role in Operations with regular schedule.