Direct Contract, Account Services Staff, Operations

DBS; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBS is seeking a dedicated professional for the Jakarta Head Office to perform end-to-end static data maintenance with high accuracy. The role requires handling daily account maintenance, supporting UAT, and contributing to process improvement while ensuring strict regulatory compliance and coordinated communication across departments.

This is a contract (fixed-term) full-time position in Indonesia. The successful candidate will back up staff as needed and escalate issues promptly, maintaining

Qualifications

• End-to-end process of Static Data Maintenance with 100% accuracy and good speed.
• Perform daily account maintenance as requested by BU or other department.
• Support UAT related to account services and actively involved in Process of Improvement project.
• Perform good control on daily operation, email tracking, and DWOR.
• Back up as leave cover for unavailable staff within CB Account Services.
• Timely problems/issues escalation to supervisor/higher management.
• Comply with all internal mandatory regulation (SOP, SLA, Code of Conduct, OJK/BI regulation, DBSI internal regulation).
• Maintain good relationship with other department, Business Unit, Branches, and other team within T&O.

Responsibilities

• End-to-end static data maintenance with 100% accuracy and timely processing.
• Daily account maintenance requests from BU or other departments.
• Support UAT activities and contribute to process improvements.
• Maintain control over daily operations, email tracking, and DWOR.
• Provide back-up coverage for leave absences within CB Account Services.
• Escalate issues promptly to supervisors or higher management.
• Adhere to SOP, SLA, Code of Conduct, and regulatory requirements.
• Collaborate with other units and teams within T&O.

Skills

Data maintenance

UAT

Process improvement

Regulatory compliance

Job description

Business Function DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Job Description

• Capable to do 'end to end' process of Static Data Maintenance with 100% accuracy at good speed.
• Capable to perform daily account maintenance requested by BU or other department.
• Support any kind of UAT related with account services and actively involved in Process of Improvement project.
• Perform good control on daily operation, email tracking, and DWOR.
• Perform back up as leave cover for unavailable staff within CB Account Services.
• Timely problems/issues escalation to supervisor/higher management.
• Comply with all internal mandatory regulation, such as block leave regulation and training requirement.
• Posses a good control and always comply with internal/external regulation (SOP, SLA, Code of Conduct, OJK/BI regulation, DBSI internal regulation, etc).
• Maintain good relationship with other department, Business Unit, Branches, and other team within T&O.

Location: Jakarta Head Office Job: Schedule: Contract (Fixed Term) Employee Status: Full time

DBS is more than a bank - we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region's most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.