Senior Application Tech Executive - Customer Solutions Lead

Siegwerk; Tangerang; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Siegwerk in Tangerang, Indonesia is seeking a Sr. Application Technology Executive to provide frontline customer technical support and implement standard technology solutions in collaboration with OFC teams.

You will work with R&D and lab partners to ensure offerings meet customer needs. The role requires a related university degree, experience in ink technology and printing applications, strong communication, and good English and computer skills.

Qualifications

• Related University degree (e.g. Printing, Chemistry or science).
• Experience in defined ink technology environment (R&D, application service etc.).
• Experience in printing ink and printing application.
• Good communication skill.
• Good English and computer skill.

Responsibilities

• Ensure efficient and effective frontline customer technical support under close supervision of experienced Account Manager.
• Implement standard technology applications, services and solutions in cooperation with OFC teams to respond to customer requirements.
• Cooperate with Technology and Analytical laboratory in the development of identified technology solutions to ensure they comply with customer and market needs.
• Conduct continuous local market and competitor observation from the technology perspective and provide support the development of competitive applications, services and solutions to respond to market and customer needs.
• Support assigned projects to provide defined technology solutions, applications and services according to agreed timelines, budgets and standards - monitored by OFC team.
• Support technology related customer claims with OFC teams to provide optimized solutions to maximize customer satisfaction.
• Accurately report on above mentioned activities.
• May deal with external technical partners, market partners and service providers within the area of responsibility.
• Cooperate with technology counterparts within the group.
• Support overall regional/BU sales strategy and objectives.
• Product development & management
• Industrialization

Skills

Frontline technical support

Ink-tech know-how

Technical solution development

Market/competition observation

Project coordination

Customer communication

Team collaboration

Reporting

Partner management

Sales strategy support

Product development

Industrialization

Education

University degree in Printing, Chemistry or related field

Tools

Ink technology equipment

Laboratory tools

Job description

Siegwerk in Tangerang, Indonesia is seeking a Sr. Application Technology Executive to provide frontline customer technical support and implement standard technology solutions in collaboration with OFC teams.

You will work with R&D and lab partners to ensure offerings meet customer needs. The role requires a related university degree, experience in ink technology and printing applications, strong communication, and good English and computer skills.