Senior Application Support Engineer (Apache Tomcat, NginX, Weblogic)

PT Infinitium Solutions; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Medical insurance

KPI Bonus

Training & certification

Quarterly team activities

Job summary

PT Infinitium Solutions in Jakarta seeks an experienced Senior Application Support Engineer to diagnose issues in web applications and deliver solutions to external clients within the product delivery scope. You will coordinate with software, business, and infrastructure teams and prepare maintenance plans for supporting applications.

Responsibilities include providing timely support, preparing reports, monitoring alerts, and coordinating patching activities.

Qualifications

• Minimum 5 years’ experience in technical or application support at level 2 or higher.
• Experience with deployment/patch processes (on prem / cloud) is a plus.
• Strong written and verbal English communication.

Responsibilities

• Diagnose issues related to applications and deliver solutions to external clients within the product delivery scope.
• Provide support and identify issues, preparing documentation and sharing solutions with software and business teams.
• Coordinate with software, business, and infrastructure teams.
• Prepare maintenance plans and upgrade schedules for supporting applications.
• Prepare and maintain reports for each product.
• Supervise alerts related to applications and system procedures and provide proactive services.

Skills

Troubleshooting

Client communication

English communication

Team collaboration

Proactive monitoring

Windows/Linux commands

SQL scripting

Web server knowledge

Education

N/A

Tools

Apache HTTP Server

NginX

Tomcat

WebLogic

Job description

Senior Application Support Engineer (Apache Tomcat, NginX, Weblogic)

Diagnose issue related to application and properly communicate & deliver solutions to external clients within the product delivery scope.

Provide support and identify all issues and prepare appropriate documentation all issues and solutions & share between software & business team.

Communicate & work closely within inter department example software team & business team & infrastructure team.

Preparing maintenance plans & upgrading schedule for supporting applications.

Prepare and maintain reports for every product.

Supervise all alerts related to application and system procedures and provide services proactively.

Good to have

Minimum 5 years’ experience as technical or application support lvl 2.

Understanding software / patch delivery base on web application flow and process.

Experience in software delivery process flow will be added value (on prem / cloud).

Experience and knowledge in e commerce software & business flow will be added value.

Good soft skills as the job scope require communicate with multiple department & external clients.

Possess self-initiative and able to work independently and collaborative with people at various levels.

Willing to travel on overseas assignments, travel to data center, client office, shift standby (rotate) & standby for patching activities.

Understand Apache HTTP Server or Nginx Web Application

Understand Tomcat Application.

Basic skill in Windows Server and Linux command.

Understand SQL script.

Good written and verbal communication in English

Workplace in Centra Jakarta (Nearby St. Sudirman)

What can you expect from us?

Traffic jam frustration - Start your work at 9.00am

Quarterly employee engagement activities

Medical insurance & outpatient (cover spouse and children)

Value for career growth? Get trained and certified

KPI Bonus