Senior Activation (Mekari Talenta)

Mekari; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Mekari is Indonesia's leading SaaS provider with a portfolio spanning HRIS, payroll, and related business software. The role focuses on assisting clients to tailor Mekari Talenta and related systems to their requirements, providing consultative guidance, and supporting teams to resolve issues while driving client satisfaction.

Ideal candidates will have HRIS and payroll experience, strong analytical and communication skills, and the ability to manage multiple client needs with professionalism

Qualifications

• Candidate must possess at least a Bachelor's Degree Information Technology, Accounting, Human Resource Management or equivalent.
• At least 2 year(s) of working experience handling Payroll or having experience in HRIS company.
• Knowledgeable of Payroll software, TAX, BPJS, Overtime, and related Payroll components.

Responsibilities

• Assist client to setup applications appropriate with clients requirements.
• Provide consultancy for a client about best practice HRIS, Payroll, etc.
• Assist Junior Activation Specialist for technical issue / explanation about Talenta System.
• Support and give problem-solving to clients.
• Gather client requirements and implement the system.
• Report to the manager about client needs and problems regularly.

Skills

Payroll knowledge

HRIS expertise

Customer success

Client communication

Analytical thinking

Interpersonal skills

Teamwork

Stress tolerance

Presentation skills

Diplomacy

Education

Bachelor's degree

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

• Assist client to setup applications appropriate with clients requirements
• Provide consultancy for a client about best practice HRIS, Payroll, etc
• Assist Junior Activation Specialist for technical issue / explanation about Talenta System
• Support and give problem-solving to clients
• Gather client requirements and implement the system
• Report to the manager about client needs and problems regularly

Requirements:

• Candidate must possess at least a Bachelor's Degree Information Technology, Accounting, Human Resource Management or equivalent
• At least 2 year(s) of working experience handling Payroll or having experience in HRIS company
• Required skill(s): Knowledgeable of Payroll software, TAX, BPJS, Overtime, and the other Payroll component are related is added value
• Understand HRM Concepts
• Good analysis
• Comfortable with numbers and meeting clients
• Fast learner and independent
• Having good interpersonal and teamwork skill
• Able to work under pressure
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Process-driven, empathetic, and a great communicator
• Excellent problem-solving abilities and consultative skills
• Loves working with clients and thrives on customer satisfaction and loyalty
• Ability to work collaboratively with technical and non-technical teams
• Outstanding communication and presentation skills; ability to present to C-level executives
• Diplomacy, tact, and poise under pressure when working through customer issues
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly