Technical Support (Mekari Talenta) - Jakarta

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Annual and unpaid leaves from day 1

Notebook Ownership Program

Strategic office location near MRT

Friendly and dynamic work environment

Opportunity to build impactful SaaS

Job summary

A leading SaaS company in Indonesia is looking for a candidate with a Bachelor's Degree in Information Systems or Computer Science, who is eager to tackle customer issues in a dynamic, hybrid workspace. Responsibilities include coordinating with the customer support team and resolving product issues, with a focus on developing HR solutions. This role offers competitive salary, comprehensive health benefits, and opportunities for impactful work. Join us to elevate Indonesia's software standard.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge in tax is a plus.
• Basic knowledge of HR software/HRIS and databases.

Responsibilities

• Coordinate with Customer Support Team and clarify customers' complaints.
• Provide technical support for product issues.
• Work with Product and Engineering Team to resolve product problems.

Skills

Analytical skills

Problem-solving skills

Basic knowledge in HR Software

Proficient in English

Education

Bachelor's Degree in Information System, Computer Science, or equivalent

Tools

Database knowledge

HR product familiarity

Database

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Responsibilities

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Requirements

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/RecruitmentFAQ-Mekari[ENG] or https://bit.ly/FAQRekrutmenMekari[INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!