School IT Systems & Security Specialist

Mahatma Gandhi School; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Gandhi Group is seeking a versatile IT Specialist to manage and support the school’s IT operations, covering systems, applications, hardware, software, and network infrastructure. You will ensure secure, efficient tech services for teachers, students, and staff, coordinating with departments and vendors as needed.

The role requires strong technical knowledge, excellent troubleshooting, and the ability to support day‑to‑day IT while stewarding broader technology solutions across the school.

Qualifications

• Minimum Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2-3 years of relevant IT support or IT systems experience.
• Strong knowledge of IT systems, software, hardware, applications, and troubleshooting.
• Experience managing and supporting business or organizational systems/applications.
• Good understanding of networking and IT infrastructure.
• Experience with Windows, Microsoft 365, Google Workspace, cloud-based applications, and other business applications.
• Good understanding of user management, access control, data backup, and IT security.
• Strong troubleshooting and problem-solving skills.
• Ability to understand different departments' technology needs and provide practical solutions.
• Experience coordinating with external IT vendors and software providers.
• Experience with school management systems, ERP, HR/payroll systems, accounting systems, or learning management systems is an advantage.
• Experience with CCTV, biometric attendance, access control, or other integrated systems is an advantage.
• Strong communication and interpersonal skills.
• Able to explain technical matters clearly to non-technical users.
• Detail-oriented, responsible, and organized.
• Willing to provide support outside regular working hours when required for urgent issues or school events.
• Experience in a school or educational institution is an advantage.
• Good command of English, both written and spoken, is preferred.

Responsibilities

• Manage and maintain the school's overall IT systems, applications, hardware, software, and technology infrastructure.
• Provide technical support and troubleshooting for teachers, staff, students, and management.
• Manage and support school management systems, HR/payroll systems, accounting/finance systems, learning platforms, communication platforms, and other applications used by the school.
• Manage user accounts, access rights, permissions, passwords, and system access.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, projectors, and other IT equipment.
• Manage and maintain network infrastructure, LAN, Wi-Fi, internet connectivity, routers, switches, and related systems.
• Monitor the performance, availability, and security of IT systems and applications.
• Coordinate with system/application vendors for implementation, troubleshooting, maintenance, and technical support.
• Assist departments in identifying suitable technology solutions to improve work processes and efficiency.
• Support the implementation, configuration, testing, and maintenance of new IT systems and applications.
• Maintain and monitor data backup, data security, system recovery, and access control.
• Assist in managing and troubleshooting CCTV, access control, biometric attendance systems, and other technology-based facilities.
• Ensure software, systems, and IT equipment are properly maintained and updated.
• Maintain IT asset inventory, software licenses, system documentation, and maintenance records.
• Identify recurring technical issues and recommend long-term solutions.
• Assist with IT-related projects, system upgrades, integrations, and digital transformation initiatives.
• Provide technical support for school events, meetings, examinations, presentations, and other activities when required.
• Ensure appropriate IT security, confidentiality, and data protection practices are implemented.
• Develop basic IT procedures and user guidelines where necessary.
• Perform other IT and technology-related duties as assigned by management.

Skills

IT systems

Troubleshooting

Network infrastructure

Hardware

Software

User support

Data management

Security practices

Education

Bachelor's degree in IT/CS/IS

Tools

Windows OS

Microsoft 365

Google Workspace

Learning Management Systems

Job description

Gandhi Group is seeking a versatile IT Specialist to manage and support the school’s IT operations, covering systems, applications, hardware, software, and network infrastructure. You will ensure secure, efficient tech services for teachers, students, and staff, coordinating with departments and vendors as needed.

The role requires strong technical knowledge, excellent troubleshooting, and the ability to support day‑to‑day IT while stewarding broader technology solutions across the school.