Onsite IT Support Specialist — Desktops & Office Infra

Sharp Brains; Indonesia; On-site; IDR 48,000,000 - 96,000,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to deliver onsite end-user support, office infrastructure assistance, asset management, and project-based help. You will troubleshoot devices, manage lifecycle of IT assets, and coordinate with remote teams and third-party vendors.

Responsibilities include supporting Windows, macOS, and Linux devices, maintaining network connectivity, and managing inventory. The role requires strong problem-solving, documentation, and customer service skills, with

Qualifications

• Supports Windows, macOS, and Linux desktops and mobile devices.
• Basic LAN/Wi-Fi networking knowledge.
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote teams and vendors.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user issues.
• Coordinate escalations with Level 2 support teams.

Skills

Windows

macOS

Linux

Networking basics

Asset management

Documentation

Customer service

Independent work

Tools

Switches/routers/access points

Job description

Sharp Brains is seeking an IT Support Specialist to deliver onsite end-user support, office infrastructure assistance, asset management, and project-based help. You will troubleshoot devices, manage lifecycle of IT assets, and coordinate with remote teams and third-party vendors.

Responsibilities include supporting Windows, macOS, and Linux devices, maintaining network connectivity, and managing inventory. The role requires strong problem-solving, documentation, and customer service skills, with