Salon Operations Leader - Beauty & Wellness

Aura Clinic Lombok; Indonesia; On-site; IDR 380,000,000 - 520,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and产品

Professional development opportunities

Job summary

Aura Clinic Lombok is seeking a highly experienced Senior Spa & Salon Operations Manager to lead the strategic and day-to-day operations of our premier wellness facilities in Bandar Lampung. You will oversee staff, optimize service delivery, manage budgets, and drive profitability while ensuring exceptional guest experiences.

This hands-on leadership role requires strong business acumen, excellent communication, and a passion for luxury spa and salon environments.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years of spa or salon management experience with a proven track record.
• Strong understanding of spa and salon services, treatments, and product lines.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in spa management software and Microsoft Office Suite.
• Strong financial acumen including budgeting, P&L management and cost control.

Responsibilities

• Oversee all aspects of spa and salon operations, including staff management, scheduling, and performance evaluations.
• Develop and implement operational policies and procedures to ensure efficiency and high service standards.
• Manage budgets, control expenses, and drive revenue growth through effective sales and marketing strategies.
• Ensure exceptional customer service delivery, addressing client feedback and resolving issues promptly.
• Recruit, train, and motivate therapists, stylists, and front-desk staff.
• Maintain inventory levels of retail products and professional supplies, placing orders as needed.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop and execute marketing campaigns to attract new clients and retain existing ones.
• Monitor KPIs and generate regular reports on financial performance and operational efficiency.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Skills

Leadership

Budgeting

Customer service

Staff management

Problem-solving

Marketing principles

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Spa management software

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly experienced and motivated Senior Spa & Salon Operations Manager to oversee the strategic and day-to-day operations of their premier wellness facilities in Bandar Lampung. This critical role demands exceptional leadership skills, a deep understanding of the beauty and wellness industry, and a proven ability to drive profitability and guest satisfaction. You will be responsible for managing staff, optimizing service delivery, controlling costs, and ensuring a seamless and luxurious experience for all clients. The ideal candidate will possess a strong business acumen, excellent communication abilities, and a passion for creating an exceptional spa and salon environment. This is a hands-on role requiring a proactive approach to problem-solving and a commitment to maintaining the highest standards of service and operational excellence. You will play a key role in shaping the brand's reputation and ensuring its continued success in a competitive market.

Key Responsibilities

• Oversee all aspects of spa and salon operations, including staff management, scheduling, and performance evaluations.
• Develop and implement operational policies and procedures to ensure efficiency and high service standards.
• Manage budgets, control expenses, and drive revenue growth through effective sales and marketing strategies.
• Ensure exceptional customer service delivery, addressing client feedback and resolving any issues promptly.
• Recruit, train, and motivate a team of skilled therapists, stylists, and front-desk staff.
• Maintain inventory levels of retail products and professional supplies, placing orders as needed.
• Ensure compliance with all health, safety, and hygiene regulations.
• Develop and execute marketing and promotional campaigns to attract new clients and retain existing ones.
• Monitor key performance indicators (KPIs) and generate regular reports on financial performance and operational efficiency.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in spa or salon management, with a proven track record of success.
• Strong understanding of spa and salon services, treatments, and product lines.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in spa management software and Microsoft Office Suite.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Exceptional customer service and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of marketing principles and strategies within the beauty and wellness sector.
• Passion for the beauty and wellness industry and a commitment to excellence.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on services and products.
• Opportunities for professional development and career advancement.
• A stimulating and rewarding work environment.
• Potential for profit sharing.