Spa Manager

PT YMK Centra Lifestyle; Jakarta Utara; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

PT YMK Centra Lifestyle in Jakarta is seeking an experienced Spa Manager to lead the pre-opening and daily operations of a premium spa and wellness destination in Pantai Indah Kapuk. The ideal candidate will drive revenue, build a high-performing team of therapists, receptionists and support staff, while delivering exceptional guest experiences in a luxury hospitality setting.

English is required; Mandarin is an advantage.

Qualifications

• 3–5 years of managerial experience in spa, massage, or wellness industries.
• Prior pre-opening experience is highly preferred, including setting up spa operations, systems, and SOPs from scratch.
• Proven track record of achieving revenue targets and driving business growth.
• Strong leadership and people management skills with experience managing sizable teams.
• Solid understanding of massage treatments, spa operations, service standards, and therapist management.
• Commercially minded, proactive, hands-on, and willing to take ownership of operational performance.
• Good branding, marketing, sales initiatives, and customer retention.
• Good command of English is required; Mandarin proficiency is a strong advantage.

Responsibilities

• Pre-Opening & Business Setup: Lead preparations, recruitment, training, systems implementation, and spa readiness.
• SOP Development: Establish and maintain comprehensive SOPs for consistent service quality and premium standards.
• Revenue & Business Performance: Drive sales, hit monthly targets, optimize therapist productivity and room utilization.
• Team Leadership: Recruit, train, motivate, and manage spa staff. Build a disciplined, service-oriented team.
• Branding & Marketing: Collaborate on brand positioning, campaigns, partnerships, and customer acquisition/retention.
• Guest Experience: Maintain exceptional guest satisfaction, handle feedback professionally, ensure premium service.
• Operational Management: Oversee daily spa operations, scheduling, inventory, cost control, and reporting.

Skills

Leadership

Revenue growth

Team management

Spa operations

Branding & marketing

Guest experience

Operational reporting

English proficiency

Mandarin advantage

Job description

We are seeking an experienced, commercially driven, and hands-on Spa Manager to lead the pre-opening and daily operations of a premium spa and wellness destination in Pantai Indah Kapuk, Jakarta.

The ideal candidate is a strong leader with extensive experience in the spa and massage industry, a proven ability to drive revenue, and the capability to build and manage a high-performing team while delivering exceptional guest experiences.

Key Responsibilities

Pre-Opening & Business Setup: Lead pre-opening preparations, including operational planning, recruitment, training, system implementation, and overall spa readiness.

SOP Development: Establish, implement, and maintain comprehensive SOPs to ensure consistent service quality, operational efficiency, and premium hospitality standards.

Revenue & Business Performance: Drive sales performance, achieve monthly revenue targets, optimize therapist productivity, and maximize treatment room utilization.

Team Leadership: Recruit, train, motivate, and manage spa therapists, receptionists, and operational staff. Build a disciplined, service-oriented, and results-driven team.

Branding & Marketing: Collaborate on brand positioning, marketing campaigns, promotions, partnerships, and customer acquisition and retention strategies.

Guest Experience: Maintain exceptional guest satisfaction, handle guest feedback professionally, and ensure consistent premium service delivery.

Operational Management: Oversee daily spa operations, scheduling, inventory, cost control, performance monitoring, and management reporting.

Qualifications

Minimum 3–5 years of managerial experience in the spa, massage, or wellness industry.

Prior pre-opening experience is highly preferred, including setting up spa operations, systems, and SOPs from scratch.

Proven track record of achieving revenue targets and driving business growth.

Strong leadership and people management skills, with experience managing and developing sizable operational teams.

Solid understanding of massage treatments, spa operations, service standards, and therapist management.

Commercially minded, proactive, hands-on, and capable of taking full ownership of operational performance.

Good understanding of branding, marketing, sales initiatives, and customer retention.

Good command of English is required.

Mandarin proficiency is a strong advantage.

Excellent communication, problem-solving, and interpersonal skills.

Passionate about premium hospitality and delivering exceptional guest experiences.