Sales Support & Customer Experience Specialist

PT Fanah Jaya Maindo; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Fanah Jaya Maindo in Jakarta is seeking a detail-oriented administrator with sales exposure to support daily operations and customer interactions. The role involves handling inquiries, organizing reports, and coordinating with the sales team to keep targets on track.

Ideal candidates will have a Bachelor degree in marketing or business, strong multitasking skills, and a proactive approach to problem solving.

Qualifications

• Generates and processes new sales leads as necessary.
• Answers phone calls from customers and deals with problems as they arise.
• Takes sales information and puts it into an easily readable format.
• Follows up with customers to ensure satisfaction with a product.
• Meets with other departments to ensure sales people meet goals.
• Provides data or reports to the sales team.
• Exerts attention to detail, reports problems as necessary.
• Arranges appointments with clients and sales team.
• Updates all contact information for clients.
• Deals with customer complaints and resolves the issue as necessary.
• Administrative work including filing reports or presenting documents to the sales team.

Responsibilities

• Generates and processes new sales leads as necessary.
• Answers phone calls from customers and deals with problems as they arise.
• Takes sales information and puts it into an easily readable format.
• Follows up with customers to ensure satisfaction with a product.
• Meets with other departments to ensure sales people are doing their job correctly.
• Provides any necessary data or reports to the sales team.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
• Arranges appointments with clients and sales team.
• Acknowledges customers by responding to emails, texts, and phone calls.

Skills

Multitasking ability

Well-organized reporting

Filling documents

Customer relations

Complaint handling

Education

Bachelor degree in marketing, Business or related field

Job description

PT Fanah Jaya Maindo in Jakarta is seeking a detail-oriented administrator with sales exposure to support daily operations and customer interactions. The role involves handling inquiries, organizing reports, and coordinating with the sales team to keep targets on track.

Ideal candidates will have a Bachelor degree in marketing or business, strong multitasking skills, and a proactive approach to problem solving.