Admin & Call Center Specialist - Customer Ops & Scheduling

MatchaTalent; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MatchaTalent is seeking an Admin & Call Center Specialist based in Jakarta Barat, Indonesia. The role focuses on supporting customer service operations, sales administration, appointment coordination, and customer engagement to ensure a seamless service lifecycle.

The successful candidate will handle inquiries, follow-ups, and coordination with sales and service teams. This position requires strong organizational skills and a proactive, customer-oriented approach in a fast-paced environment.

Qualifications

• Diploma (D3) in a related field or equivalent.
• 1–2 years experience in customer service, call center, or administrative roles.
• Proficient in Microsoft Office and data entry systems.
• Excellent verbal communication and customer service orientation.
• Strong organizational skills and ability to multitask.
• Willing to work beyond regular hours when needed.
• Basic English for reporting and communication.

Responsibilities

• Handle inbound inquiries via phone, messaging, and other channels with timely, professional responses.
• Perform outbound follow-ups and customer care activities to support retention.
• Assist sales conversion by following up with prospects and engaging customers.
• Receive and coordinate survey, installation, maintenance, and service requests.
• Schedule appointments and confirm service arrangements with customers.
• Maintain accurate records of customers, orders, payments, and services.
• Prepare routine reports and support KPI monitoring and documentation.
• Coordinate with sales, technical, and operations teams to ensure smooth service delivery.

Skills

Customer service

Microsoft Office

Data entry

English communication

Education

Diploma (D3)

Tools

Data entry systems

Job description

MatchaTalent is seeking an Admin & Call Center Specialist based in Jakarta Barat, Indonesia. The role focuses on supporting customer service operations, sales administration, appointment coordination, and customer engagement to ensure a seamless service lifecycle.

The successful candidate will handle inquiries, follow-ups, and coordination with sales and service teams. This position requires strong organizational skills and a proactive, customer-oriented approach in a fast-paced environment.