Senior B2B Growth Lead – East Java

Pt Kreatifitas Sinergisme Teknoindo (Kst); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Marriott International in Surabaya is seeking a sales-oriented professional to proactively solicit and manage opportunities, ensuring smooth turnover for service delivery and building long-term, value-based customer relationships. You will pursue personal sales goals and collaborate with cross-functional teams.

The role requires strong prospecting, negotiation, and leadership capabilities, plus familiarity with hotel systems.

Qualifications

• Minimum 2-year degree in Business Admin/Marketing or related; 3 years sales/marketing experience.
• 4-year degree in Business Admin/Marketing or related; 1 year sales/marketing experience.

Responsibilities

• Builds and strengthens relationships with customers to enable future bookings.
• Participates in sales calls with team to acquire new business or close on opportunities.
• Executes and supports proposals, contracts, and customer correspondence.
• Develops relationships within the community to expand customer base for sales opportunities.
• Manages turnover to Event Management and ensures timely communication.
• Gathers and analyzes market trends to inform strategy.

Skills

Sales & marketing skills

Negotiation

Relationship building

Education

2-year degree in Business Administration/related

Bachelor’s degree in Business Administration/Marketing/related

Tools

Delphi

Salesforce

OnQ

Market Planner Survey

Job description

Job Identification

Job Category: Sales & Marketing
Job Schedule: Full time

Location

Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261
VIEW ON MAP ( Full Time)

Position Type

Management

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

Qualification Requirements

• Highly developed sales prospecting & qualifying skills.
• Proven track record in driving revenue and managing key accounts.
• Strong negotiation, presentation and relationship-building skills.
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey).
• Ability to analyze sales data and market trends to inform strategy.
• Excellent communication and leadership skills with a collaborative mindset.

Benefits & Perks

Not specified.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.