Sales & Marketing Specialist – Modular/Prefab

Pt Sampurna Mitra Indonesia; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

Marriott International's Aloft Hotels in Surabaya is seeking a sales-oriented team member to promote brand awareness and drive revenue through thoughtful upselling and preview package tours.

You will greet guests, answer questions about facilities and services, and coordinate tours while adhering to brand standards and policies. This role emphasizes guest satisfaction, teamwork, and professional presentation.

Formación

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsabilidades

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
• Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets).
• Answer guest questions about property facilities/services.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

Educación

High school diploma or GED

Descripción del empleo

Marriott International's Aloft Hotels in Surabaya is seeking a sales-oriented team member to promote brand awareness and drive revenue through thoughtful upselling and preview package tours.

You will greet guests, answer questions about facilities and services, and coordinate tours while adhering to brand standards and policies. This role emphasizes guest satisfaction, teamwork, and professional presentation.