Property Permits & Guest Experience Specialist

Global Elektronik Mitaprana; Jakarta Pusat; In loco; IDR 70.000.000 - 110.000.000; Tempo pieno

Descrizione del lavoro

Marriott International, including the Aloft Hotels brand, is hiring in Surabaya for a full-time front desk/sales role. The position focuses on promoting the brand, delivering exceptional guest experiences, and supporting sales through in-house tours and preview packages.

You will engage with guests, explain tour details, verify eligibility for previews, and maintain professional appearance and confidentiality. The role requires strong communication and teamwork in a hospitality setting.

Competenze

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Mansioni

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Encourage guests to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
• Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets).
• Answer guest questions about property facilities/services.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Marriott International, including the Aloft Hotels brand, is hiring in Surabaya for a full-time front desk/sales role. The position focuses on promoting the brand, delivering exceptional guest experiences, and supporting sales through in-house tours and preview packages.

You will engage with guests, explain tour details, verify eligibility for previews, and maintain professional appearance and confidentiality. The role requires strong communication and teamwork in a hospitality setting.