Supervisor Sales

Suparma, Pt Tbk; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott Hotels in Surabaya is seeking a Supervisor Sales to drive sales opportunities and ensure timely, quality service delivery. The role focuses on leading daily sales activities, building long-term customer relationships, and achieving personal and location revenue goals.

The candidate will collaborate across channels, manage key stakeholders, and participate in calls and events to close new business. A strong background in sales and hotel/restaurant management is preferred.

Qualifications

• 2-year degree with 3 years’ sales/marketing or related experience, OR 4-year degree with 1 year sales/marketing experience.

Responsibilities

• Collaborate with off-property sales channels to coordinate efforts and avoid duplication.
• Build and strengthen relationships with existing and new customers to enable future bookings (sales calls, events, trade shows).
• Develop relationships within the community to grow the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate and effective turnover to Event Management.
• Participate in sales calls to acquire new business or close deals.
• Execute and support the operational aspects of booked business (proposals, contracts, customer correspondence).
• Identify new business to achieve personal and location revenue goals.
• Understand market conditions and competitors to inform selling strategy.
• Close best opportunities based on market conditions and location needs.
• Provide excellent customer service aligned with company standards.
• Support service and relationship strategy to drive customer loyalty.

Skills

Sales experience

Client relationships

Business development

Negotiation

Education

2-year degree in Business Administration/Marketing/Hotel & Restaurant Management (or related)

4-year bachelor’s degree in Business Administration/Marketing/Hotel & Restaurant Management (or related)

Job description

Supervisor Sales

Location: Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia

Contract: Full Time

Position Type: Management

Job Summary: The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Candidate Profile – Education and Experience:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Core Work Activities:

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Identifies new business to achieve personal and location revenue goals.
• Understand overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and sells against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Provides excellent customer service consistent with the daily service basics of the company.
• Supports the company's service and relationship strategy, driving customer loyalty.
• Services customers to grow share of the account.
• Executes and supports the company's customer service standards.

Providing Exceptional Customer Service:

• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.