Growth-Focused Guest Sales & Marketing Specialist

Pt Azlogistic Dot Com; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Marriott International's Four Points by Sheraton Surabaya is seeking a Front Office Sales & Marketing associate to resolve guest requests, perform reservations, and drive revenue through up-selling while maintaining guest loyalty.

You will support Sales & Marketing activities, uphold brand standards, and collaborate with departments to ensure smooth service delivery. A high school diploma and at least 2 years of related experience are required; no supervisory role is expected.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems and use sales techniques to maximize revenue.
• Upsell opportunities to guests to boost revenue while maintaining loyalty.
• Process reservations, changes, and cancellations via phone, fax, or mail.
• Assist in training and motivating employees; support Sales & Marketing tasks as needed.
• Maintain professional appearance and protect company assets.

Job description

Marriott International's Four Points by Sheraton Surabaya is seeking a Front Office Sales & Marketing associate to resolve guest requests, perform reservations, and drive revenue through up-selling while maintaining guest loyalty.

You will support Sales & Marketing activities, uphold brand standards, and collaborate with departments to ensure smooth service delivery. A high school diploma and at least 2 years of related experience are required; no supervisory role is expected.