Sales Excellence & Operations Manager

Confidential Jobs; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Confidential Jobs in Jakarta is seeking aSenior Sales Analytics Manager to develop dashboards and drive performance analytics across multiple channels and regions. You will lead forecasting, territory planning, and incentive design while improving SOPs and reporting workflows.

You will oversee data governance, standard KPIs, and cross-functional collaboration with Sales, Marketing, and Operations to deliver actionable insights and scalable processes.

Qualifications

• Bachelor's degree in Business Administration, Management, Industrial Engineering, CS, IS, Economics or related fields.
• 8–10 years of relevant experience including managerial or team leadership roles.
• Experience in Sales Operations, Sales Excellence, Business Analytics or Commercial Operations.
• English proficiency at professional level.
• Strong data analysis, dashboards and business systems capabilities.
• Deep knowledge of sales analytics, forecasting, KPI, territory and quota management.
• Proven leadership, communication and stakeholder management skills.

Responsibilities

• Develop and maintain sales dashboards and performance analytics covering key sales KPIs.
• Analyze sales performance across channels, regions, branches, territories, customers, salespersons, and products.
• Ensure timely sales administration, order coordination, documentation, customer requests, and Customer Services.
• Lead sales forecasting using historical performance, pipeline trends, and market indicators.
• Drive territory, quota, target allocation, productivity, and incentive planning.
• Improve sales processes, SOPs, Work Instructions, approval flows, and administrative procedures.
• Manage and improve sales systems, reporting tools, and digital solutions.
• Establish data governance and standardized KPIs for accurate and reliable sales information.
• Lead the Sales Excellence & Data Analytics team in delivering analysis, reports, dashboards, and insights.

Skills

Sales analytics

Dashboards

Forecasting

KPI management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Business Administration / related fields

Job description

• Develop and maintain sales dashboards and performance analytics covering key sales KPIs.
• Analyze sales performance across channels, regions, branches, territories, customers, salespersons, and products.
• Ensure timely sales administration, order coordination, documentation, customer requests, and Customer Services.
• Lead sales forecasting using historical performance, pipeline trends, and market indicators.
• Drive territory, quota, target allocation, productivity, and incentive planning.
• Improve sales processes, SOPs, Work Instructions, approval flows, and administrative procedures.
• Manage and improve sales systems, reporting tools, and digital solutions.
• Establish data governance and standardized KPIs for accurate and reliable sales information.
• Lead the Sales Excellence & Data Analytics team in delivering analysis, reports, dashboards, and insights.

Requirements

• Bachelor's Degree in Business Administration, Management, Industrial Engineering, Computer Science, Information Systems, Statistics, Data Analytics, Economics, or related fields.
• 8–10 years of relevant experience, including managerial or team-leadership experience.
• Experience in Sales Operations, Sales Excellence, Business Analytics, Commercial Operations, or Sales Support.
• Experience in manufacturing, FMCG, building materials, coatings, B2B distribution, or multi-channel sales is preferred.
• Professional working proficiency in English.
• Strong skills in data analysis, sales reporting, dashboards, and business systems.
• Strong understanding of sales analytics, forecasting, KPI, territory & quota management, incentives, and process improvement.
• Strong analytical, problem-solving, leadership, communication, stakeholder management, and cross-functional collaboration skills.