Sales Operation, Mitra

Monee; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Monee is seeking a results-driven Sales Operations lead in Jakarta, Indonesia. You will set targets, manage KPIs, and allocate quotas, while shaping incentive schemes and coordinating monthly payouts with Finance and HR.

Develop and maintain dashboards covering pipeline, conversions, productivity, and coverage. Improve data hygiene, lead routing, and SOPs, partnering with Finance, HR, Product, and Tech for budgets and audits.

Qualifications

• Bachelor’s degree in Business, Economics, Industrial Engineering, Statistics, Accounting, or related fields.
• Minimum 3 years in sales operations or related fields such as revenue/business operations, analytics, FP&A, or e-commerce.
• Strong Excel/Google Sheets and SQL experience.
• Proficiency with BI/visualization tools like Tableau, Tableau Prep, Power BI, Looker, or Metabase.
• Experience in sales target-setting, KPI management, quota allocation, and incentives.
• Robust execution and process management skills with SOP development.
• Excellent communication in Bahasa Indonesia and English.

Responsibilities

• Own sales target setting, KPI and territory/quota allocation with defensible logic.
• Design and administer sales incentive and commission schemes, monthly payout coordination.
• Develop and maintain dashboards and reporting for pipeline, conversion, productivity, and more.
• Analyze performance across segments, geographies, channels, and behaviors to identify opportunities.
• Translate data into actionable insights for management and cross-functional teams.
• Own sales tools, processes, SOPs, CRM hygiene, and lead assignment workflows.
• Drive sales enablement, onboarding, training, reviews, and leadership reporting.
• Partner with Finance, HR, Product, and Tech on headcount, budgets, tooling, and audits.

Skills

Sales operations

KPI management

Data analysis

SQL

Excel / Sheets

Education

Bachelor’s degree

Tools

Tableau

Tableau Prep

Power BI

Looker

Metabase

Job description

Job Description

• Own sales target setting, KPI, and territory/quota allocation, cascading business targets to regional, team, and individual levels with clear and defensible logic.
• Design and administer sales incentive and commission schemes, including monthly calculation, validation, and payout coordination with Finance and HR.
• Develop and maintain sales dashboards and reporting, covering pipeline, funnel conversion, productivity, coverage, visit compliance, activation quality, and other key business metrics as a single source of truth.
• Conduct sales and business performance analysis by processing and modeling data, identifying root causes, trends, key issues, and opportunities across segments, geographies, channels, and sales behaviors.
• Translate data and business analysis into actionable insights to support management and cross-functional teams in making better decisions and improving sales performance.
• Own sales tools, processes, and SOPs, including CRM data hygiene, field sales/mobile app workflows, lead assignment, merchant onboarding, KPI definitions, escalation paths, and sales playbooks.
• Drive sales enablement and governance, including onboarding and training materials, rollout of new products/tools/processes, weekly business reviews, monthly/quarterly performance reviews, and leadership reporting.
• Partner with Finance, HR, Product, and Tech on headcount planning, sales budget and cost-per-acquisition tracking, tooling improvements, compliance, and audit requirements.

Requirements

• Bachelor’s degree in Business, Economics, Industrial Engineering, Statistics, Accounting, or other relevant fields.
• Minimum 3 years of relevant work experience, preferably in sales operations, revenue/business operations, commercial analytics, FP&A, consulting, or e-commerce.
• Strong analytical and data modeling skills, with advanced proficiency in Microsoft Excel/Google Sheets and experience using SQL or other data querying languages.
• Familiarity with BI and data visualization tools, such as Tableau, Tableau Prep, Power BI, Looker, or Metabase, is strongly preferred.
• Experience in sales target-setting, KPI management, quota allocation, and/or incentive or commission schemes, with strong attention to data accuracy and detail.
• Strong execution and process management skills, with the ability to structure workflows, develop SOPs, manage details meticulously, and drive consistent implementation.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Sales, Finance, HR, Product, and Tech teams and challenge assumptions with data.
• Performance-driven team player with high integrity, strong work ethics, adaptability in a fast-paced environment, and excellent written and verbal communication skills in both Bahasa Indonesia and English.