Sales Engineer: After-Sales & Key Account Growth

Smithsgroup2; Dumai; On-site; IDR 250,000,000 - 420,000,000; Full time

Job summary

Smiths Group in Indonesia seeks a dynamic Sales professional to maintain and grow after-sales for the John Crane portfolio. You will identify opportunities, manage key accounts, and deliver technical solutions across oil & gas, petrochemical, and industrial sectors.

You will lead technical sales presentations, coordinate with engineering and service teams, and ensure customer satisfaction through proactive support and trusted partnerships.

Qualifications

• Min 2 years' experience in similar capacity.
• Diploma/Bachelor's degree in Mechanical Engineering (preferred).
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals.
• Ability to effectively manage and communicate in English

Responsibilities

• Identify and develop new business opportunities within assigned territories and key accounts.
• Promote John Crane products and solutions including mechanical seals, seal support systems, couplings, filtration systems, and asset management services.
• Prepare and execute account plans to achieve sales targets and business objectives.
• Build and maintain strong relationships with customers in oil & gas, petrochemical, power, mining, and general industrial sectors.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Conduct regular customer visits to understand operational challenges and identify improvement opportunities.
• Act as the primary point of contact for customers regarding technical and commercial matters.
• Develop long-term partnerships with key stakeholders, including maintenance, reliability, engineering, procurement and plant management teams.
• Ensure high levels of customer satisfaction and timely resolution of customer issues.
• As customer's first point of contact provide technical recommendations and service support for John Crane products and services.
• Review customer equipment data and propose suitable sealing and reliability solutions.
• Deliver product presentations, technical seminars, and value-based selling demonstrations.
• Coordinate with engineering, operations, and service teams to ensure successful delivery.

Skills

Sales

Account mgmt

Mechanical seals

Technical presentation

Education

Bachelor's in Mechanical Engineering

Job description

Smiths Group in Indonesia seeks a dynamic Sales professional to maintain and grow after-sales for the John Crane portfolio. You will identify opportunities, manage key accounts, and deliver technical solutions across oil & gas, petrochemical, and industrial sectors.

You will lead technical sales presentations, coordinate with engineering and service teams, and ensure customer satisfaction through proactive support and trusted partnerships.