Sales Engineer

smithsgroup2; Dumai; On-site; IDR 250,000,000 - 420,000,000; Full time

Job summary

Smiths Group in Indonesia seeks a dynamic Sales professional to maintain and grow after-sales for the John Crane portfolio. You will identify opportunities, manage key accounts, and deliver technical solutions across oil & gas, petrochemical, and industrial sectors.

You will lead technical sales presentations, coordinate with engineering and service teams, and ensure customer satisfaction through proactive support and trusted partnerships.

Qualifications

• Min 2 years' experience in similar capacity.
• Diploma/Bachelor's degree in Mechanical Engineering (preferred).
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals.
• Ability to effectively manage and communicate in English

Responsibilities

• Identify and develop new business opportunities within assigned territories and key accounts.
• Promote John Crane products and solutions including mechanical seals, seal support systems, couplings, filtration systems, and asset management services.
• Prepare and execute account plans to achieve sales targets and business objectives.
• Build and maintain strong relationships with customers in oil & gas, petrochemical, power, mining, and general industrial sectors.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Conduct regular customer visits to understand operational challenges and identify improvement opportunities.
• Act as the primary point of contact for customers regarding technical and commercial matters.
• Develop long-term partnerships with key stakeholders, including maintenance, reliability, engineering, procurement and plant management teams.
• Ensure high levels of customer satisfaction and timely resolution of customer issues.
• As customer's first point of contact provide technical recommendations and service support for John Crane products and services.
• Review customer equipment data and propose suitable sealing and reliability solutions.
• Deliver product presentations, technical seminars, and value-based selling demonstrations.
• Coordinate with engineering, operations, and service teams to ensure successful delivery.

Skills

Sales

Account mgmt

Mechanical seals

Technical presentation

Education

Bachelor's in Mechanical Engineering

Job description

Purpose of role

This role will be responsible for maintaining and developing after-sales for the entire John Crane product portfolio in Indonesia.

Key Activities

Business Development & Sales Growth

• Identify and develop new business opportunities within assigned territories and key accounts.
• Promote John Crane products and solutions, including mechanical seals, seal support systems, couplings, filtration systems, and asset management services.
• Prepare and execute account plans to achieve sales targets and business objectives.
• Build and maintain strong relationships with customers in the oil & gas, petrochemical, power, mining, and general industrial sectors.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.

Customer Relationship Management

• Conduct regular customer visits to understand operational challenges and identify improvement opportunities.
• Act as the primary point of contact for customers regarding technical and commercial matters.
• Develop long-term partnerships with key stakeholders, including maintenance, reliability, engineering, procurement, and plant management teams.
• Ensure high levels of customer satisfaction and timely resolution of customer issues.

Technical Sales Support

• As customer's first point of contact to provide technical recommendations and service support for John Crane products and services.
• Review customer equipment data and propose suitable sealing and reliability solutions.
• Deliver product presentations, technical seminars, and value-based selling demonstrations.
• Coordinate with engineering, operations, and service teams to ensure successful delivery.

Key Accountabilities

• 1.Drive Sales Revenue and Profitability
• 2.Manage Key Customer Relationships
• 3.Deliver Technical Solutions
• 4.Develop and Grow Strategic Accounts
• 5. Manage Sales Opportunities and Pipeline
• 6. Coordinate Project and Order Execution
• 7. Promote Reliability and Value-Based Selling
• 8. Market Intelligence and Business Planning

Key Metrics

• To meet and exceed sales targets
• To be customer's first point of contact for all inquiries related to products, simple technical recommendation, service support

Experience

• Min 2 years' experience in similar capacity

Technical Skills

• Diploma/Bachelor's degree in Mechanical Engineering (preferred)
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals

People Skills

• Ability to effectively manage and communicate in both written and spoken English

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.