Sales Engineer

Smiths Group; Dumai; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

John Crane, a business of Smiths Group, seeks an experienced after-sales professional to maintain and develop the entire product portfolio in Indonesia. You will drive customer value through service, reliability, and technical support for mechanical seals, seal support systems, couplings, filtration systems, and asset management services.

Based in Indonesia, you will identify opportunities, manage key accounts, and deliver technical presentations.

Qualifications

• Min 2 years of experience in a similar capacity.
• Strong knowledge of rotating and process equipment, especially mechanical seals.
• Excellent written and spoken English communication.

Responsibilities

• Identify and develop new business opportunities within assigned territories and key accounts.
• Promote John Crane products and solutions and manage sales targets.
• Provide technical sales support and coordinate with engineering, operations and service teams.
• Maintain and grow key customer relationships across oil&gas, petrochemical, power, mining and general industrial sectors.

Skills

English

Rotating equipment

Education

Mechanical Eng. degree (Diploma/Bachelor’s)

Job description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Purpose of role

This role will be responsible for maintaining and developing after-sales for the entire John Crane product portfolio in Indonesia.

Key Activities

Business Development & Sales Growth

• Identify and develop new business opportunities within assigned territories and key accounts.
• Promote John Crane products and solutions, including mechanical seals, seal support systems, couplings, filtration systems, and asset management services.
• Prepare and execute account plans to achieve sales targets and business objectives.
• Build and maintain strong relationships with customers in the oil & gas, petrochemical, power, mining, and general industrial sectors.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.

Customer Relationship Management

• Conduct regular customer visits to understand operational challenges and identify improvement opportunities.
• Act as the primary point of contact for customers regarding technical and commercial matters.
• Develop long-term partnerships with key stakeholders, including maintenance, reliability, engineering, procurement, and plant management teams.
• Ensure high levels of customer satisfaction and timely resolution of customer issues.

Technical Sales Support

• As customer's first point of contact to provide technical recommendations and service support for John Crane products and services.
• Review customer equipment data and propose suitable sealing and reliability solutions.
• Deliver product presentations, technical seminars, and value-based selling demonstrations.
• Coordinate with engineering, operations, and service teams to ensure successful delivery.

Key Accountabilities

1.Drive Sales Revenue and Profitability

2.Manage Key Customer Relationships

3.Deliver Technical Solutions

4.Develop and Grow Strategic Accounts

5. Manage Sales Opportunities and Pipeline

6. Coordinate Project and Order Execution

7. Promote Reliability and Value-Based Selling

8. Market Intelligence and Business Planning

Key Metrics

• To meet and exceed sales targets
• To be customer’s first point of contact for all inquiries related to products, simple technical recommendation, service support

Qualifications

Experience

• Min 2 years' experience in similar capacity

Technical Skills

• Diploma/Bachelor's degree in Mechanical Engineering (preferred)
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals

People Skills

• Ability to effectively manage and communicate in both written and spoken English

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.