Service Engineer

Smiths Group; Balikpapan; On-site; IDR 180,000,000 - 260,000,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

John Crane, a business of Smiths Group, seeks a Field Service Engineer for Balikpapan to support aftermarket services, site surveys, and on-site technical support in Indonesia. You will maintain service facilities, update SAP/PRISM/LeanKit, perform inspections, and lead onsite projects.

Role requires 5+ years in mechanical/rotating industries, knowledge of mechanical seals, and strong RCA skills; English communication is essential. Competitive compensation and benefits offered.

Qualifications

• At least 5 years' experience in a similar capacity.
• Experience in mechanical/rotating industry.
• Bachelor’s degree in Mechanical Engineering.
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals.
• Vibration Analysis CAT-1 (advantage).
• Project Management Skill.
• Root Cause Analysis Skill.
• Ability to effectively communicate both written and spoken in English.

Responsibilities

• Represent organization in Balikpapan area, supporting aftermarket services, site survey, and on-site support.
• Adhere to Smiths and John Crane policies and values.
• Update ERP applications (SAP, PRISM, LeanKit) during job progress.
• Receive and identify incoming/outgoing products and document in logs.
• Perform refurbishment, stripping, testing, and packing of products per SOPs.
• Lead onsite projects (LTSA) in planning and execution, inventory review, and RCA collaboration.
• Prepare RCA reports with JC engineering and quality teams.
• Ensure all technical documents and reports are submitted to customers on time.

Skills

English communication

Project management

Root cause analysis

Vibration analysis

Rotating equipment knowledge

Education

Bachelor's degree in Mechanical Engineering

Tools

SAP

PRISM

LeanKit

Job description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

Purpose of role

Represents organization in Balikpapan area in supporting aftermarket services, site survey/site measurement and in-house support.

Key Activities

1. Adhere to Smiths and John Crane business policies and values.

2. Adhere to Republic of Indonesia’s and customer law and regulations.

3. Adhere to Quality Management System.

4. Adhere to Health, Safety and Environment procedures and regulations.

5. Actively participate and contribute in QHSE programs and initiatives, including but not limited to:

5.1 Comply with Safe Working Practices.

5.2 Report any hazardous condition, unsafe action, incident, and accident.

5.3 Comply with applicable Global Standard Operating Procedures.

5.4 Maintain health and safe working environment.

5.5 Participate in 5S and Continues Improvement/Kaizen.

6. Perform following tasks including but not limited to:

6.1 Maintain service centre facilities, equipment, and tools in clean, tidy, and ready to use condition.

6.2 Update relevant ERP application (SAP, PRISM, LeanKit) throughout job progresses.

6.3 Receive, identify, and notify superior for incoming/returned product from customer and record it in incoming logbook.

6.4 Place returned product on designated bin and incoming shelves with appropriate identification tag.

6.5 Decontaminate returned product prior stripping and inspection.

6.6 Clean reuseable component and segregate against scrapped component.

6.7 Perform Level 2 stripping and inspection of returned product.

6.8 Perform Level 3 stripping and inspection of returned product, initiate failure Root Cause Analysis (RCA) discussion and collaborate with JC engineering and quality function throughout RCA.

6.9 Refurbish, assemble new seal and test in compliance with applicable Global SOP-SAR.

6.10 Properly pack refurbished product in compliance with applicable WI / SOP prior shipment.

6.11 Place ready to ship repaired product in outgoing shelves.

6.12 Record any dispatched of repaired product to customer in outgoing logbook.

7. Project / Site Work Service / Service Contract, including but not limited to:

7.1 Product repair / installation / troubleshooting / commissioning / performance monitoring and create applicable job report.

7.2 As a supervisor to lead onsite project (LTSA, etc.) in job planning and execution, inventory review and readiness, failure analysis, reliability review and improvement recommendation.

7.3 Collaborate with JC engineering and customer on product failure Root Cause Analysis (RCA) to collect relevant data/evidence at site and prepare RCA report.

7.4 Ensure all relevant technical documents/reports as per contract are punctually submitted to internal and external customer.

7.5 Support commercial team to obtain customer approval on job closure report and invoice supporting documents.

7.6 Ready to support customers on call and regular basis.

8. Support department/ organization to achieve business unit key performance indicator (KPI).

9. Support commercial team on technical discussion with customer.

10. Coach and train junior Service Engineer and Service Technician under his supervision.

11. Deliver product/trades training to customer.

12. Promotes John Crane products to customer.

13. Build and maintain good rapport with customer.

Key Accountabilities

Responsible for supporting the achievement of company aftermarket business objectives:

Qualifications

Skills & Experience

• At least minimum 5 years' experience in similar capacity.
• Experience in mechanical/rotating industry.

Technical Skills

• Bachelor’s degree in Mechanical Engineering
• Sound knowledge of rotating and process equipment, knowledge of mechanical seals
• Vibration Analysis CAT-1 (advantage).
• Project Management Skill.
• Root Cause Analysis Skill.

People Skills

• Ability to effectively communicate both written and spoken in English

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.