Sales Customer Relations

PT. Victory International - Satrio Jakarta; Jakarta Pusat; Presencial; IDR 66 960 000 - 111 600 000; Tempo integral

Resumo da oferta

PT Victory International - Satrio Jakarta is seeking a Customer Relations Officer for the Jakarta metropolitan area. This full-time, on-site role focuses on building and nurturing client relationships, handling inquiries, and delivering timely support across multiple channels.

You will follow up on requests, assist with account information, coordinate with internal teams, monitor satisfaction, and promote our trading services to clients.

Qualificações

• Strong interpersonal skills and the ability to build effective client relations.
• Demonstrated customer support experience with a focus on customer satisfaction.
• Analytical skills to understand client needs, identify issues, and propose solutions.
• Clear and professional communication in English and Indonesian.
• Ability to work on-site in Jakarta Metropolitan Area and collaborate within a team environment.
• High attention to detail, strong organizational skills, and ability to manage multiple requests.
• Basic understanding of financial markets, forex, indices, or commodities is an advantage.
• Relevant diploma or bachelor's degree in Business, Communications, Finance, or related field preferred.

Responsabilidades

• Manage and nurture client relationships across communication channels.
• Handle customer inquiries and provide timely support.
• Follow up on client requests and assist with account information.
• Coordinate with internal teams to resolve issues efficiently.
• Monitor customer satisfaction and maintain accurate interaction records.
• Identify opportunities to improve service quality and client experience.
• Promote the company's trading services in a professional manner.

Conhecimentos

Interpersonal skills

Customer support

Analytical thinking

English and Indonesian

On-site work

Attention to detail

Formação académica

Diploma or Bachelor's degree

Descrição da oferta de emprego

PT Victory International - Satrio Jakarta is a licensed and regulated futures brokerage specializing in forex, stock index, and commodity trading services. The company is committed to elevating clients' financial journeys through professional guidance and expert trading solutions. PT Victory International Futures fosters a growth-oriented environment that encourages individuals to step out of their comfort zone and build successful careers in the financial sector. Team members are supported with training, mentorship, and opportunities to develop their professional skills. The branch in Jakarta Kuningan offers a dynamic workplace for individuals who are eager to learn and grow with the organization.

Role Description

The Customer Relations Officer is a full-time, on-site role based in the Jakarta Metropolitan Area, responsible for managing and nurturing client relationships. This role involves handling customer inquiries, providing timely support, and ensuring a positive client experience across various communication channels. The Customer Relations Officer will follow up on client requests, assist with account-related information, and coordinate with internal teams to resolve issues efficiently. Daily tasks include monitoring customer satisfaction, maintaining accurate records of interactions, and identifying opportunities to improve service quality. The role also requires proactive communication with clients to build trust, support retention, and promote the company's trading services in a professional manner.

Qualifications

• Strong interpersonal skills and the ability to build effective client relations.
• Demonstrated customer support experience with a focus on customer satisfaction.
• Analytical skills to understand client needs, identify issues, and propose solutions.
• Clear and professional communication skills in spoken and written English and Indonesian.
• Ability to work on-site in the Jakarta Metropolitan Area and collaborate within a team-oriented environment.
• High attention to detail, strong organizational skills, and the ability to manage multiple client requests.
• Basic understanding of financial markets, forex, indices, or commodities is an advantage.
• Relevant diploma or bachelor's degree in Business, Communications, Finance, or a related field preferred.