Jakarta On-Site Customer Relations Specialist

Viction.id; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Viction.id is seeking a full-time on-site Customer Relation professional in Jakarta, Indonesia. You will handle incoming customer inquiries, provide product information, and resolve issues professionally while maintaining accurate records and coordinating with internal teams.

You will monitor feedback, support satisfaction initiatives, and assist with outreach and reporting to improve customer relationships in a fast-paced, on-site role.

Qualifications

• Experience in customer service and customer satisfaction initiatives.
• Clear verbal and written communication with diverse customers.
• Ability to manage multiple inquiries in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries via multiple channels.
• Provide clear, timely information about products and services.
• Resolve issues in a professional manner.
• Maintain accurate records of customer interactions.
• Follow up on open cases and coordinate with internal departments.
• Monitor customer feedback and support satisfaction initiatives.
• Prepare basic reports on customer trends and assist outreach activities.

Skills

Customer Service

Customer Support

Communication

Multitasking

On-site Work

CRM Systems

Record Keeping

Problem Solving

Team Collaboration

Education

Bachelor’s in Business or Communications

Tools

CRM Software

Job description

Viction.id is seeking a full-time on-site Customer Relation professional in Jakarta, Indonesia. You will handle incoming customer inquiries, provide product information, and resolve issues professionally while maintaining accurate records and coordinating with internal teams.

You will monitor feedback, support satisfaction initiatives, and assist with outreach and reporting to improve customer relationships in a fast-paced, on-site role.