Customer Relation Division (Jakarta)

Viction.id; Jakarta Pusat; Vor Ort; IDR 66.960.000 - 100.440.000; Vollzeit

Zusammenfassung

Viction.id is seeking a full-time on-site Customer Relation professional in Jakarta, Indonesia. You will handle incoming customer inquiries, provide product information, and resolve issues professionally while maintaining accurate records and coordinating with internal teams.

You will monitor feedback, support satisfaction initiatives, and assist with outreach and reporting to improve customer relationships in a fast-paced, on-site role.

Qualifikationen

• Experience in customer service and customer satisfaction initiatives.
• Clear verbal and written communication with diverse customers.
• Ability to manage multiple inquiries in a fast-paced environment.

Aufgaben

• Handle incoming customer inquiries via multiple channels.
• Provide clear, timely information about products and services.
• Resolve issues in a professional manner.
• Maintain accurate records of customer interactions.
• Follow up on open cases and coordinate with internal departments.
• Monitor customer feedback and support satisfaction initiatives.
• Prepare basic reports on customer trends and assist outreach activities.

Kenntnisse

Customer Service

Customer Support

Communication

Multitasking

On-site Work

CRM Systems

Record Keeping

Problem Solving

Team Collaboration

Ausbildung

Bachelor’s in Business or Communications

Tools

CRM Software

Jobbeschreibung

This full-time on-site Customer Relation Division role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relation Division member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.